Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

Hardware

  • Late 2013 MacBook Pro Retina
  • 2.6 GHz Intel Core i5
  • 8GB RAM
  • Intel Iris Graphics


Software

  • Yosemite 10.10.3
  • Photos (latest release that is on Mac Appstore as of 2015-04-10)


Problem

Uploading status of Photos to iCloud Photo Library seems to be stuck at "Updating". No change of progress bar despite hooking up my Mac through wired ethernet for 24 hours.


I've tried turning off Photos in iCloud settings and then turning them back on. Restting, shutting down, all that stuff. No photos are populating on my iCloud Photo Library from my Mac as far as I can tell. Not even 1.


My Upgrade Process

  • Downloaded Photos Update
  • OPTION + CMD opened Photos app
  • Selected my iPhoto Library on an external USB 3.0 drive
  • Photos started converting the library


Photos library finished converting

  • I then tried to enable iCloud Photos Library, but it advised that only the System Photos Library can be used with iCloud.
  • I then changed my System Photos Library to the one on my harddrive.
  • I now am able to successfully enable iCloud Photos Library on the Photos App.


Again the problem I am having is that the uploading status seems to be forever stuck at "Updating" in the Photos App.

Anyone with similar problems? Anyone found a fix / work around?



Supporting Screenshots


iCloud Settings in Photos App

User uploaded file

iCloud Settings in System Preferences

User uploaded fileUser uploaded file


System Prefs > iCloud > Options Pane

Posted on Apr 10, 2015 8:36 AM

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Question marked as Top-ranking reply

Posted on Nov 5, 2017 9:40 PM

I've had this problem at least 4 or 5 times now. My system photos library is on an encrypted external disk. I tried several methods over the years, varying from reboot, to completely disabling icloud photos and keeping a copy on the disk, then enabling it again. (this required me to upgrade to a 1TB icloud subscription, even though I now do not require more than 200GB). All very time consuming, confusion and frustrating. You could argue: why not put the photos on the internal disk, but this disk space is an internal SSD and thus limited in both size and write cycles for lifetime.


Today it was solved much easier, using the killing cloudphotosd described in one of the first replies in this long thread:


  1. stopping the Photos app
  2. and then killing the 'cloudphotosd' process (not kill -9 but kill -TERM was enough)
  3. watch activity monitor, about one minute ~40% cpu and disk activity from the automatically restarted cloudphotosd
  4. open Photos app - still updating...
  5. repeated 1-3 - now cloudphotosd didn't take much cpu and no unusual disk activity
  6. opened Photos app - 'downloading 16 photos' and now '17924 Photos, 1414 Videos - Updated Just Now'


Knowledge gained:

  • don't need to reboot
  • don't need to disable icloud photos and reenabling/downloading all photos
  • the size of the library (17K photos) is not the cause for a multi day long 'Updating' status - in my case above sync/download of new photos took only minutes.


Sorry for duplicates - I didn't read all 16 pages.

239 replies

May 17, 2015 10:43 AM in response to G.Lenn

After a few weeks of working just fine, once again my Photos for Mac was stuck on "Updating..." for days. What fixed it for me this time, was simply killing the "Photos Agent" proces from within Activity Monitor, while keeping Photos for Mac running. The agent will restart itself and everything started syncing right away.


This might have been mentioned earlier, but I couldn't find a search function for this topic (this is stupid, right?) and did not feel like reading all posts again.

May 17, 2015 10:54 AM in response to Bruce Kieffer

Photos is working fine for me now. One thing to be aware of is that the total number of items updating will include deleted items. The mistake I made was to clean up and reduce my Photos Library by deleting photos. A better option would have been to create a new library and just import the photos I wanted into that library. Taking what I learned when I did my Photos Library, I then cleaned up my wife's photos on all of her devices, and turned on iCloud Photo Library on all of them. I went smooth and fast. She has 2500 photos and 2 videos. FYI... videos take up a lot of disk space, and they take a long time to upload.

May 26, 2015 6:11 PM in response to Liverpool Webmaster

This Photos issue is crazy. I have 3 Macs, a Mac Pro, MacBookPro retina, and MacBookAir. I have about 71,000 photos in my library and have it set to sync all of the originals to the MacPro and to optimize storage on my MBP and MBA. I have logged in with the same iCloud account on all three machines


The MacPro and MBA have no issues, they have all 71,000 photos/videos and they show "Updated Just Now" under the totals on the Photos tab when I open it up.


The MBPr shows all the photos, but always shows "Updating". If I add photos to another machine/device, I have to kill Photos to get it to show the pics.


The really odd issue is if you click "Shared" at the top, it takes about a minute or two showing that it is connecting to the library, then it says something and "Start Sharing" even though I have several folders shared. On the other machines, you click "Shared" and they show the shared files within 2-3 seconds (max).


I am repairing the database (Option+CMD when I opened Photos) while I type this, it is just about done... it has been on "99% Completed" for a while... if it makes a difference, I will post it...

May 26, 2015 8:15 PM in response to gmc74

The MacPro and MBA have no issues, they have all 71,000 photos/videos and they show "Updated Just Now" under the totals on the Photos tab when I open it up.


The MBPr shows all the photos, but always shows "Updating". If I add photos to another machine/device, I have to kill Photos to get it to show the pics.

71,000 images to be processed and make sure the original is on the machine - no wonder it is always updating - you just have to quit messing with it and give it time to finish - which will be a long time and that is only an estimate



Given that two system with optimized libraries are fine I believe you just need patience for the "master" library with all of the 71,000 orginials


LN

May 27, 2015 4:21 AM in response to LarryHN

71,000 is a lot of images. It took days for my iCloud Photo Library to upload, and I had 5,000 images. Mine is working, and it's great. The long upload time is due to a combination of things, but I feel it's mostly because of slow internet speeds, and then due to overloaded servers on Apple's side, I'm speculating here. I have been suggesting to people who want to turn on iCloud Photo Library to do so with a fresh library and a few photos, get that working, and then add photos and organize over a period of time. It's much less frustrating that way since you see it start and complete a task rather than you wondering if it's working since it takes days and days.

May 27, 2015 10:34 AM in response to LarryHN

The MacPro has all the pictures


The MBA is optimized and shows all (it took a day or two to sync everything)


The MBPr is optimized, still shows "Updating" but nothing is happening. It has been several weeks. I have even gone through the process of removing the iCloud integration on this machine, deleting the library and starting over (3 weeks ago), still nothing.


This isn't an issue with it not catching up, the MBA and MBPr are configured the exact same way, but the MBPr is stuck at "Updating"

May 27, 2015 10:40 AM in response to Bruce Kieffer

The 71,000 images/videos equate to a database that is 287 GB. I have a 150Mbps/50Mbps connection, so it did take a few days to get everything up to the cloud and back down again. That being said, this was weeks ago.




I won't begin to guess where the issue lies, but I would venture to say it has something to do with knowing when the cloud and local databases are in sync. That is not as simple as it seems, and I think there are a few bugs that need to be worked out.

May 28, 2015 11:31 AM in response to G.Lenn

THIS WORKED FOR ME! :

1. Create a new library

created a fresh new blank photos library and designated it my system library

http://osxdaily.com/2015/04/13/make-new-photo-library-photos-mac-os-x/

2. Designate that new library as the system library

Designate a System Photo Library in Photos - Apple Support

SEE LINKS FOR DETAILS ON HOW-TO


I have 140,000 photos and it works!!!!

It was driving me crazy for several days and nights.


I did the 2 steps above and its flowing now like it should.

Good Luck!!! Michael



BTW My original upload to the iCloud from MACBOOK PRO Retina too a full month. 30 days.

Then each of my iPads/iphones too 5 days to download.



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Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

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