iphone 6 plus cannot backup
This the message I get when I try to backup my iPhone 6 plus. We also have a iPhone 4S and the backup works. Cannot backup to the iMac or to iCloud
iMac, Mac OS X (10.6.7), Operating System version is 10.6.8
Howdy lrmhfm,
The article linked below details how to go about deleting backups in iTunes. Deleting prior backups for the affected iPhone should allow for a new backup to be created.
If you want to delete a backup created by iTunes:
- Open iTunes Preferences:
- Mac: Choose iTunes > Preferences.
- Windows: Choose Edit > Preferences. Learn how to turn on menus in Windows 7 and 8.
- Click Devices. (The iOS device doesn't need to be connected.)
- iTunes will show the phone number, International Mobile Equipment Identity (IMEI) number, and serial number of the backed up iPhone when you position your mouse pointer over a backup. (Only the serial number will be shown for iPad and iPod touch). You can use this to find the backup you want to delete.
- Select the backup you want to remove.
- Click Delete Backup.
- When prompted, confirm that you want to remove the selected backup by clicking Delete Backup.
- Click OK to close the iTunes Preferences Window.
Backups that have a date and time stamp in the backup name are copies of backups created by restoring the iOS device. The date and time in the left column are when the restore-from-backup occurred. The date and time in the right column are the last synced date; this shows how current the data is.
Create and delete iPhone, iPad, and iPod touch backups in iTunes
https://support.apple.com/en-us/HT204269
Regards,
Allen
iphone 6 plus cannot backup