Gamecrasher 13
Level 1 (0 points)

Q: Messages App Won't Open

So, I got the new OS X update (Version 10.10.3) and the OS X Yosemite Recovery Update (Version 1.0) for my MacBook Air yesterday, and ever since, I can't seem to open the Messages on the laptop.  I'll click the Messages icon, and it just doesn't respond to opening. (You know how the app will usually jump up and down to show that it's about to open.  The Messages icon doesn't do that anymore.)  All of the other apps are working properly, except for the Messages one.  I tried removing the files from the Messages folder, and that worked a little bit, but it erased previous messages that I had.  Also, I opened the MacBook again today, and the app stopped opening again, and it shows that the files are in the folder again.

 

Can someone please help me with this?  Thanks in advance.

MacBook Air (13-inch, Early 2014), OS X Yosemite (10.10.3)

Posted on Apr 10, 2015 9:28 AM

by FIVEby5IVE,Solvedanswer
FIVEby5IVE FIVEby5IVE
Level 1 (40 points)
A:

Make sure you have set the exception on both these screensScreen Shot 2015-04-12 at 01.53.49.pngScreen Shot 2015-04-12 at 01.54.09.png

This seems to be working for me.

Posted on Apr 11, 2015 7:46 PM

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Gamecrasher 13

Q: Messages App Won't Open

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  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 3, 2015 1:29 PM in response to jmipco
    Level 9 (72,947 points)
    Applications
    Sep 3, 2015 1:29 PM in response to jmipco

    Hi,

     

    If it is not launching from the DOCK check the Applications Folder itself.

    If that is not working then open the Font Book and scroll down the list to be able to see AppleGothic.

    This should be Active, not Duplicated and should Validate (File Menu after highlighting it).

     

    Although this Font is needed by Messages to open properly (sometimes it goes a little further but none of the Menu item work), it is not in the System Font set.

    Hard Drive name/System/Library/Fonts

    It is in fact in Hard Drive Name/Library/Fonts

     

     

    3Sigcopy2.png

    9:29 p.m.      Thursday; September 3, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by jmipco,

    jmipco jmipco Sep 10, 2015 8:22 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Sep 10, 2015 8:22 AM in response to Ralph Johns (UK)

    Ralph, this solution did not work for us, unfortunately, but thanks for your post.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 10, 2015 12:37 PM in response to jmipco
    Level 9 (72,947 points)
    Applications
    Sep 10, 2015 12:37 PM in response to jmipco

    Hi,

     

    Try Restarting the Mac whilst holding down the ALT+CMD+P+R keys all at the same time until you have heard three Start up Bongs.

    Then let the Computer Start up normally.

     

     

    3Sigcopy2.png

    8:37 p.m.      Thursday; September 10, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by mark bieri,

    mark bieri mark bieri Sep 25, 2015 8:14 PM in response to Ralph Johns (UK)
    Level 1 (4 points)
    Sep 25, 2015 8:14 PM in response to Ralph Johns (UK)

    Having this problem too. Transferred from an older mac air to this one 10.10.5. Works fine on other ipads and Macs.

     

    All working fine, but messages won't open. Fonts OK. Tried the Alt-com-P-R restart. Wont open from applications.

     

    Try to open from top bar, where there is icon, or from app folder, and just get a short white flash across top browser bar.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 27, 2015 2:05 PM in response to mark bieri
    Level 9 (72,947 points)
    Applications
    Sep 27, 2015 2:05 PM in response to mark bieri

    Humm,

     

    Exactly what was transferred ?

    If it was the while OS and the Users Home folder then the Keychain may have the Serial Number of the old computer.

     

    Open Keychain Access and find the IDS:yourAppleID-Auth Token and then restart Messages.

     

     

    3Sigcopy2.png

    10:05 p.m.      Sunday; September 27, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Drmto,

    Drmto Drmto Sep 28, 2015 8:00 AM in response to Gamecrasher 13
    Level 1 (0 points)
    Sep 28, 2015 8:00 AM in response to Gamecrasher 13

    Having same difficulty with MacBook Pro. Messages stopped working after last update. McAfee is not installed. Please let us know if anyone finds a fix.  I've tried the other suggestions.

  • by jmipco,

    jmipco jmipco Sep 28, 2015 8:21 AM in response to Drmto
    Level 1 (0 points)
    Sep 28, 2015 8:21 AM in response to Drmto

    I'm counting in the El Capitan system upgrade on 9/30/15 to fix the Messages problem, because nothing else has worked so far.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 28, 2015 12:48 PM in response to Drmto
    Level 9 (72,947 points)
    Applications
    Sep 28, 2015 12:48 PM in response to Drmto

    Hi,

     

    The issue in this thread turned out to be about the Anti-Virus app McAfee not being ready for Yosemite.

     

    There have been 2 more Updates to the OS since this thread was started.

    If you don't use McAfee  then you have a different issue.  (there can be many reasons why an app will not work).

     

    I would start a new thread.

    3Sigcopy2.png

    8:48 p.m.      Monday; September 28, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by VeraMilo,

    VeraMilo VeraMilo Aug 22, 2016 1:50 PM in response to Ralph Johns (UK)
    Level 2 (169 points)
    Aug 22, 2016 1:50 PM in response to Ralph Johns (UK)

    Try Restarting the Mac whilst holding down the ALT+CMD+P+R keys all at the same time until you have heard three Start up Bongs.

    Then let the Computer Start up normally.

    I know this is an old thread, but this seems to have solved (so far) my recent issue with Messages refusing to open in Yosemite.  I do not have McAfee.  I'm curious about what that key sequence does.  Can you tell me?

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 23, 2016 12:01 PM in response to VeraMilo
    Level 9 (72,947 points)
    Applications
    Aug 23, 2016 12:01 PM in response to VeraMilo

    Hi,

     

    How to Reset NVRAM on your Mac - Apple Support

     

     

    3Sigcopy2.png

    8:01 pm      Tuesday; August 23, 2016

     

    ​  iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)
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