wolfluvn13
Level 1 (0 points)

Q: cannot back up to iCloud.  get message my device has not been backed up in 14 weeks you need to be connected to wifi, plugged in and locked"  I am all three.  I am plugged into the wall via my charger,  my wifi is on and i have a pass code what else?

New to iCloud.  I only bought the storage to stop getting not enough storage messages.  Now I can't back up to iCloud.  I get the message "you have not backed up this device in 14 weeks, your device needs to be connected to wifi, locked and plugged in"  I connected to wifi and am sitting with my phone about 10" from my modem.  I am plugged into my charger which is plugged into the wall.  I created a passcode for my phone as I an guessing thats what locked means.  However if I am locked I cannot get into the phone to see if it is backing up.  So I ask it to back up then let it go off to lock, give it 5 or 10 min to back up and then get back into it only to find its still on estimating time remaining.  It won't go any further then that..  What am I doing wrong??

iPhone 6, iOS 8.3

Posted on Apr 10, 2015 9:49 AM

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wolfluvn13

Q: cannot back up to iCloud.  get message my device has not been backed up in 14 weeks you need to be connected to wifi, plugged ... more

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  • by wolfluvn13,

    wolfluvn13 wolfluvn13 Apr 10, 2015 10:13 AM in response to wolfluvn13
    Level 1 (0 points)
    Apr 10, 2015 10:13 AM in response to wolfluvn13

    Reading through other peoples troubles with this issue.  I did the reset by holding the home and on/off button till the apple logo comes up.  Still won't go past estimating time..

  • by FoxFifth,

    FoxFifth FoxFifth Apr 10, 2015 10:21 AM in response to wolfluvn13
    Level 7 (27,585 points)
    iPhone
    Apr 10, 2015 10:21 AM in response to wolfluvn13

    This may not solve your problem but may clear up a couple of things.

    1: Re the connected to wi-fi, plugged in and locked thing is for automatic backups. It doesn't need to be plugged in or locked for it to work when you go to Settings > iCloud > Backup and tap Back Up Now. Mine completes the backup quickly without being plugged in or locking (but I don't have a lot to backup).

    2: Locked just means the lock screen is on (press the sleep/wake button on top) -- it will work without a passcode (& again, the lock screen on is only required for the automatic backup).

    3: You can see what is using your storage and maybe reduce some of it so that you don't have to pay for storage. Instructions in Manage your iCloud storage - Apple Support