Gems81

Q: I have been given a second hand ipod from a friend for my 3 year old but I am unable to sync it to my itunes account. Can anyone help?

I have been given an old ipod classic from a friend at work for my 3 year old to have to listen to her Disney songs on. I have tried but I can't get it to sync to my iTunes at all. The computer recognises that there is a device there but it won't link up. I have changed cables as I wasn't using an apple one but I managed to find one. I have tried factory resets and still not further forward. Can anyone help me?

iPod classic

Posted on Apr 10, 2015 12:35 PM

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Q: I have been given a second hand ipod from a friend for my 3 year old but I am unable to sync it to my itunes account. Can anyone h ... more

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  • by Raicya,

    Raicya Raicya Apr 11, 2015 4:15 AM in response to Gems81
    Level 3 (874 points)
    iPad
    Apr 11, 2015 4:15 AM in response to Gems81

    Could you save the Disney songs on your computer in a folder?

     

    If it is possible after that you import the Disney songs in iTunes.

  • by zmclearan,

    zmclearan zmclearan Apr 16, 2015 7:23 AM in response to Gems81
    Level 3 (678 points)
    Apr 16, 2015 7:23 AM in response to Gems81

    Thank you for using the Apple Support Communities

     

    From what I understand is that the device will show up in iTunes but it will not allow you to synchronize media over to the device even after you reset the device. When you say you reset the device, do you mean you restored the device in iTunes? What error message you are getting when attempting to synchronize media?

  • by jennifer31416,

    jennifer31416 jennifer31416 Apr 16, 2015 7:44 AM in response to Gems81
    Level 1 (5 points)
    Apr 16, 2015 7:44 AM in response to Gems81

    Are you moving from a MAC to a Windows computer with the ipod? When I transitioned from a Windows based computer to a MAC, I had to completely reformat my Ipod video. This meant I lost everything on it, thankfully I was able to recover most from the windows computer and move it to the mac through other means. But if your friend had a MAC and yours is a windows computer, or vice versa, this could be your issue.