iTunes won't acknowledge my ipod classic

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iTunes won't acknowledge my ipod classic

my classic 160gb is recognised by my laptop, displays the "connected" screen, but isn't seen by itunes. Would do a factory restore or something, but as my laptop is only a couple months old, iTunes was on the old one, and when the itunes library was transferred over, along with the music, of course itunes doesn't know the locations of them all,10000+ all in foldersof course, so that's out of the window.

itunes is up to date, windows 8.

thanks

iPod classic 160GB (Late 2009), Windows 8

Posted on Apr 10, 2015 2:07 PM

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Answer 1

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judysings

Community Specialist

Apr 13, 2015 1:58 PM in response to clarkie18

Hi clarkie18,

If your new laptop is only a couple of months old, do you still have the old computer or a backup of the iTunes library from your old computer to work with? The article below explains how to move a library to a new computer if that's still an option.

How to move your iTunes library to a new computer - Apple Support
https://support.apple.com/en-us/HT204318

This article explains the steps to try if your iPod Classic is not recognized by iTunes for Windows:

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
https://support.apple.com/en-us/HT204095

Hope that helps ...

- Judy

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Answer 2

clarkie18 Author

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Apr 18, 2015 9:36 AM in response to judysings

Thanks for replying.

Followed these instructions to the letter, when i first got my new laptop, am still getting the ! exclamation mark at every song, except what i've put on through this laptop.

Also latest iTunes update has solved the Sync problem 🙂 but still all !!!!!!!

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Answer 3

judysings

Community Specialist

Apr 19, 2015 11:11 AM in response to clarkie18

Hey There clarkie18,

The exclamation point means that iTunes can't find the path to the songs to play them. I'm still not clear if you had backed up your Music folder from your older computer to an external drive, so that you can copy to your new one.

The resource below will explain what to do if your songs appear to be missing:

If you see an exclamation point next to content in iTunes - Apple Support
https://support.apple.com/en-us/HT203167

Have a good weekend,

- Judy

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Answer 4

clarkie18 Author

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Apr 19, 2015 3:03 PM in response to judysings

Again thanks for replying,

bought new laptop , everything was saved to a 1tb samsung drive. library file, all the music, everything the instructions told me to.

all instructions followed, placed where things should've been.But still !!!!!!!exclamation marks all over the place.

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Answer 5

hal56

Level 1

10 points

Apr 21, 2015 7:11 PM in response to clarkie18

I have similar problem this evening- I started with synching my ipad air, then Ipad 2, both ok-my ipod 160 classic was next and synched. Then my 1 minute later ipod 80 DID NOT synch.

when I went back to 160 it did not synch.

Do I have to wait til the next itunes software update? I REALLY do not want to reinstall and spend hours rebuilding or setting up library etc.

any ideas?

TIA

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Answer 6

judysings

Community Specialist

Apr 23, 2015 10:44 AM in response to clarkie18

Hi clarkie18,

Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

- Judy

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Answer 7

clarkie18 Author

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Apr 23, 2015 11:48 AM in response to judysings

no idea how it worked but something did, i have my library back in my ipod 😍, still VERY hit & miss if it shows up in itunes, which i find hugely frustrating and i'm not alone in that matter apple.

Thank you very much for your replies and advice.

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