yesterday, some error occured when i tried to update the latest version of iTunes
i don't remember the version number and it would not tell me what that error was
now when i try to access itunes, i get the error message below
THE ITEM REFERRED TO BY THIS SHORTCUT CAN NOT BE ACCESSED
YOU MAY NOT HAVE THE APPROPRIATE PERMISSIONS
help!!
iPod touch, iOS 8.1.3
Delete the shortcut from the desktop, task bar or start menu as appropriate, then repair iTunes from the Programs and Features control panel.
If that doesn't resolve things take a look at Troubleshooting issues with iTunes for Windows updates.
tt2
i deleted the items you stated and was able to repair it
recently i tried download the latest update
this time, it gave me an error message when i tried to repair it
i will look at the troubleshooting link, but i don't understand why it doesn't just...update
do i have to repeat these steps whenever there's an update?
I don't understand either. 😕
You shouldn't have to, but sometimes a full tear down and rebuild clears things up so that subsequent updates go through smoothly.
tt2
i tried to uninstall itunes per the instructions below
Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.
1. iTunes
2. Apple Software Update
3. Apple Mobile Device Support
4. Bonjour
5. Apple Application Support (iTunes 9 or later)
On some systems, iTunes might install two versions of Apple Application Support. This is expected.
If both are present, be sure to uninstall both versions.
however, i received error code 2324 while trying to uninstall itunes
so now i can't even uninstall it...to reinstall it?
what do i do now???
Uninstall the components that will uninstall, then delete the specified folders manually and reboot before attempting to reinstall. Details in second box of the troubleshooting tip and the notes that accompany it...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2
hello
i was able to uninstall the other components, but i still can't uninstall or repair itunes
when i tried to repair it, i got an error message saying i have insufficient privaleges
i noticed under the advanced security settings in the c:/program files/itunes folder that it has "unable to display current owner"
and it would not let me change the owner
is this why i can't uninstall or repair itunes?
Yes, I would imagine so. If you read through the removal steps you should be removing that folder manually if iTunes won't uninstall. After removing any other remnants and rebooting the reinstall should go through smoothly.
tt2
can't access iTunes
