tk5532
Level 1 (0 points)

Q: AirPlay icon gone after iOS 8.3 update

when hen I downloaded iOS 8.3 on my iPhone 4s the AirPlay icon disappeared. What's up with this and how can I get airplay back?

iPhone 4S, iOS 8.3, lost the AirPlay icon on my iPhone

Posted on Apr 11, 2015 10:38 AM

by Jerry uk71,Solvedanswer
Jerry uk71 Jerry uk71
Level 1 (10 points)
A:

HI All

 

i had an excellent call with the Apple support team. We have managed to restore the Air Drop on my iPad. The process was not too difficult.

 

1. Back up the offending machine on iCloud

2. Connect the offending machine to a computer and carry out a complete back up

3. Turn off find my iPhone

4. Carry out a complete restore that puts the offending machine to the latest software and factory settings

5. Reload the latest back up

 

after 12 hours the air drop was returned and now is working really well.

 

the team at Apple were not sure what happened, however, phoned me back 24hrs later to check.

 

if you are unsure about doing this yourself, do phone the team...

Posted on May 3, 2015 1:40 AM

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tk5532

Q: AirPlay icon gone after iOS 8.3 update

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  • Helpful answers

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  • by alex_h1,

    alex_h1 alex_h1 Apr 14, 2015 10:47 AM in response to tk5532
    Community Specialists
    Apr 14, 2015 10:47 AM in response to tk5532

    Hello tk5532,

     

    Thanks for using Apple Support Communities.

     

    From your post I understand that the AirPlay icon is not appearing in your Control Center after updating to iOS 8.3.  To help resolve this issue I'd like you to please follow the directions below.

     

    If you don't see AirPlay in Control Center

    When an AirPlay-enabled device is available, you'll see AirPlay in Control Center on your iOS device.

    If you don't, try these steps:

    1. Restart your iOS device and Apple TV.
    2. Connect both devices to the same Wi-Fi network.
      On your iOS device, go to Settings > Wi-Fi.
      On your Apple TV, go to Settings > General > Network. If your Apple TV is connected using Ethernet, make sure that it’s plugged in to the router you're using for Wi-Fi.
    3. On your Apple TV, make sure that AirPlay is turned on. Go to Settings > AirPlay.

     

     

    Get help using AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch - Apple Support

     

    Have a good one,

    Alex H.

  • by Eurobrux,

    Eurobrux Eurobrux Apr 18, 2015 1:49 AM in response to alex_h1
    Level 1 (0 points)
    Apr 18, 2015 1:49 AM in response to alex_h1

    I have the same problem. I have followed your instructions but it airplay icon does not show up in control centre. What should I do?

  • by Rudegar,

    Rudegar Rudegar Apr 18, 2015 3:22 AM in response to Eurobrux
    Level 7 (28,674 points)
    Apple TV
    Apr 18, 2015 3:22 AM in response to Eurobrux

    the airplay icon only show up if the wifi network because it does not work across the Internet have a turned on appletv or airplay express on it

    and if the airplay express or appletv is currently connected to another device airplay also don't show up

  • by Eurobrux,

    Eurobrux Eurobrux Apr 18, 2015 4:04 AM in response to Rudegar
    Level 1 (0 points)
    Apr 18, 2015 4:04 AM in response to Rudegar

    In my case, iphone and apple tv are connected to the same wifi network. Wifi works as I can navigate with iphone and watch apple tv channels. No other devices are connected. Still, airplay icon does not show up.

  • by Joelifisgh,

    Joelifisgh Joelifisgh Apr 20, 2015 11:04 PM in response to tk5532
    Level 1 (0 points)
    Apr 20, 2015 11:04 PM in response to tk5532

    Any luck with resolving your issue yet?

     

    I Have the same problem. 100% due to the 8.3 upgrade.

     

    My wife has yet to upgrade and her iPad still works fine.

     

    If you have managed to resolve this issue, please share.

     

    thank you.

  • by Eurobrux,

    Eurobrux Eurobrux Apr 22, 2015 6:10 AM in response to Joelifisgh
    Level 1 (0 points)
    Apr 22, 2015 6:10 AM in response to Joelifisgh

    Unfortunately, I have not managed to solve the issue.

    I also updated the iPad and airplay stopped working (same issue as the iphone). So I strongly suggest you to avoid updating IOS in your ipad.

    If anybody has solved thisporblem, please share.

    Thanks

  • by Eurobrux,

    Eurobrux Eurobrux Apr 22, 2015 6:11 AM in response to alex_h1
    Level 1 (0 points)
    Apr 22, 2015 6:11 AM in response to alex_h1

    Please note that the issue is still not solved. We would appreciatte if you could tell us what we should do.

    Thanks.

  • by Dgoare,

    Dgoare Dgoare Apr 26, 2015 11:14 AM in response to Eurobrux
    Level 1 (0 points)
    Apr 26, 2015 11:14 AM in response to Eurobrux

    CLeary an ongoing problem with iOS 8.3...I also have issue on both iPad and iPhone 6....apple needs a fix!

  • by Jerry uk71,

    Jerry uk71 Jerry uk71 May 1, 2015 1:51 PM in response to Dgoare
    Level 1 (10 points)
    May 1, 2015 1:51 PM in response to Dgoare

    Hi

    I have contacted Apple Support and spoke to a great person. He was not aware of the issue and has tried to help through a reset.

    It did not work, so I am no further forward.

     

    The Apple Support person will call me for an update tomorrow

  • by Jerry uk71,

    Jerry uk71 Jerry uk71 May 1, 2015 1:51 PM in response to Eurobrux
    Level 1 (10 points)
    May 1, 2015 1:51 PM in response to Eurobrux

    Hi

    I have contacted Apple Support and spoke to a great person. He was not aware of the issue and has tried to help through a reset.

    It did not work, so I am no further forward.

     

    The Apple Support person will call me for an update tomorrow

  • by stsxt05,

    stsxt05 stsxt05 May 2, 2015 3:46 PM in response to Jerry uk71
    Level 1 (0 points)
    May 2, 2015 3:46 PM in response to Jerry uk71

    I have lost the airplay icon on my Itunes WIndows 7 PC , everything up to date and now cannot stream to Apple TV, APPLE PLEASE FIX THIS !!!

  • by Jerry uk71,Solvedanswer

    Jerry uk71 Jerry uk71 May 3, 2015 1:40 AM in response to stsxt05
    Level 1 (10 points)
    May 3, 2015 1:40 AM in response to stsxt05

    HI All

     

    i had an excellent call with the Apple support team. We have managed to restore the Air Drop on my iPad. The process was not too difficult.

     

    1. Back up the offending machine on iCloud

    2. Connect the offending machine to a computer and carry out a complete back up

    3. Turn off find my iPhone

    4. Carry out a complete restore that puts the offending machine to the latest software and factory settings

    5. Reload the latest back up

     

    after 12 hours the air drop was returned and now is working really well.

     

    the team at Apple were not sure what happened, however, phoned me back 24hrs later to check.

     

    if you are unsure about doing this yourself, do phone the team...

  • by twiggyann,

    twiggyann twiggyann May 5, 2015 9:09 PM in response to Jerry uk71
    Level 1 (0 points)
    May 5, 2015 9:09 PM in response to Jerry uk71

    Are you talking about Airplay or Airdrop?  The question on this thread is Airplay but you say in your post AirDrop.  I'm also having the issue with AirPlay but I don't want to go through all the restore stuff if your solution is for AirDrop instead of AirPlay.

     

    Thanks.

  • by Jerry uk71,

    Jerry uk71 Jerry uk71 May 5, 2015 10:31 PM in response to twiggyann
    Level 1 (10 points)
    May 5, 2015 10:31 PM in response to twiggyann

    Hi,

     

    now you have got me. I kept discussing AirPlay with the Apple team, they called it AirDrop. If you are a layman like me, it is Airplay and it brought it back.

     

    All the best

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