facetime, iPhone calls not connecting

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facetime, iPhone calls not connecting

Hi, I was hoping someone may be able to help.

Previously Face Time audio and video calls worked fine with my mac air and iPhone 5, receiving calls from other people worked great and there was any issues with me calling out from my mac. For the last month at least it either doesn't connect at all or says that the iPhone needs to be on the same wifi to work, they are both on the same wifi network, the numbers are the same apart from the last two numbers on the network. If anyone could help with this issue it would be really grateful.

Cheers

Posted on Apr 11, 2015 11:41 AM

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judysings

Community Specialist

Apr 14, 2015 12:37 PM in response to huck46

Hey there huck46,

If you are unable to make FaceTime calls from your Mac, try the stesps in the resource below:

FaceTime for Mac: Troubleshooting FaceTime - Apple Support
https://support.apple.com/en-us/HT203585

f you encounter issues making or receiving FaceTime calls, try the following:

Verify that FaceTime is enabled in FaceTime > Preferences.

Verify that the Date, Time, and Time Zone are set correctly on the Mac and the iOS device.

From the Apple () menu, choose System Preferences > Date & Time > Date & Time.

Enable "Set Automatically".

Click the Time Zone tab and confirm the closest city is correct.

Verify that both parties are connected to an active broadband Internet connection.

See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.

Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.

If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.

Verify the phone number or email address being used is the correct one activated for FaceTime.
You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.

Verify that both parties have installed the latest software updates for their Mac and/or device. See:

Mac OS X: Updating your software

iOS: How to update your iPhone, iPad, or iPod touch

Connect your iPhone, iPad, iPod touch, and Mac using Continuity - Apple Support
https://support.apple.com/en-us/HT204681

Sign in to the same iCloud account on all your devices, including your Mac.

Your iPhone and your iPad or iPod touch need to use iOS 8 or later. Your Mac needs to use OS X Yosemite.

All devices must be on the same Wi-Fi network.

All devices must be signed in to FaceTime using the same iCloud account. This means any device that shares your Apple ID will get your phone calls. Look below for instructions on how to turn off iPhone cellular calls.

Wi-Fi Calling needs to be off. Go to Settings > Phone. If you see Wi-Fi Calling, turn it off.

I hope this information helps ....

- Judy

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