KaJoHa

Level 1 (0 points)

Q: How can I get Internet Accounts/iCloud to recognize my new Apple ID?

I'm using a 2013 iMAC with most recent Yosemite. In System Preferences, in Internet Accounts, if I click on iCloud, all accounts are grayed out and it asks for the password to my former Apple ID (which changed yesterday). If I put my old password in which went with the former ID, it says I can't access my account for security reasons and I need to change my password. If I put my new password in, same thing. I am unable to access iCloud mail through the Mail app. I have been to the iTunes store, changed my current password (more than once in this loop) on the Apple site, checked on the iCloud site to be sure it has the current ID and password.

iMac (21.5-inch, Late 2013), OS X Yosemite (10.10.3)

Posted on Apr 11, 2015 12:47 PM

I have this question too

Q: How can I get Internet Accounts/iCloud to recognize my new Apple ID?

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Helpful answers

by norm123,

norm123 Apr 14, 2015 12:44 PM in response to KaJoHa
Community Specialists

Apr 14, 2015 12:44 PM in response to KaJoHa

Hi KaJoHa,

From what it sounds to me is that you need to verify the old account before you can proceed with signing in with your new account name. If you just changed the account, you will need to change the account back to the old. Once you have done that you can sign out of your account and change the account back to the new one. Take a look at the articles below to walk you through getting that sorted out. Let me know if that works or if you are still stuck.

If you're asked for the password to your previous Apple ID when signing out of iCloud
https://support.apple.com/en-us/HT203828

If you're asked for the password to your previous Apple ID when signing out of iCloud
https://support.apple.com/kb/PH18975

Take it easy,
-Norm G.
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