Closing Account ... Balance Credit ?

Question

Level 1

9 points

Closing Account ... Balance Credit ?

Hello

If I close my iTunes account due to my phone being broken what happens to any credit I have on my account ?

I assume it'll be lost but its quite an amount ..... I was given gift cards as presents but haven't got round to spending them.

My phone went silly so I restored it but now its stuck at Activation Failed ... I have no idea why this would happen although it sometimes used to say NO SIM either .... usually removing it and putting it in again cured it.

So basically if I move away from Apple I take it i'll lose what ever credit I have on my account ?

Thanks

iPhone 4S

Posted on Apr 11, 2015 1:07 PM

Reply

Answer 1

King_Penguin

Level 10

334,330 points

Apr 11, 2015 1:27 PM in response to Proz

Depends upon what country that you are in (you can't 'close' an account, all you can do is remove personal info from it and stop using it) : See your iTunes credit balance - Apple Support :

You can't redeem or return iTunes Gift Cards, Gift Certificates, and unused store credit balances for cash except as required by law. If your jurisdiction allows for refund of redeemed gift balances, you can request a refund by contacting iTunes Store Support, selecting a support category and topic, and including the following information in your request detail:

Your Apple ID.

The store credit refund amount.

Your current shipping address.

Additional information might be requested for verification purposes.

Reply