Import Error (-9912)

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I had the same problem, all types of importing worked completely fine for me before the yosemite update!

I downloaded the app Picasa, it imports my GoPro photos completely fine. I can then add them to Photos and GoPro Studio that way. Slightly tedious but it will do for now.

The Best, Fastest way to transfer your videos/photos is: If you happen to have a Android Device or any type of device that allows you to remove and add SD cards, you would remove the SD card from the GoPro and then put it into your Android Device and email yourself the videos/photos.

OR use your android device as card reader by USB CABLE on windows..

Early 2008 iMac with 10.10.3 and getting the -9912 import error from two different Kodak cameras over USB.

Here for Fathers day trying to figure it out for my dad. I guess we'll have to find him an SDCard USB adapter or hope 10.10.4 fixes it....

I'm using 10.10.4 and still have the same problem - looks like Apple aren't going to fix it anytime soon 😢

Information.

http://www.reddit.com/r/gopro/comments/2xoc66/error_9912_error_copying_giles_of_ please_help/

So I've upgraded my iMac to the newest OS X software, 10.10.4 and the GoPro import still gives me the -9912 error. Luckily my wife has a MacBook Pro with 10.10.2 and it works perfectly, so I've been importing it on her computer, but I have yet to see either Apple or GoPro come out and get a fix for this issue.

So I contacted GoPro Support about the situation with importing footage with iMac's and this is what they said.

Hi John,

Thanks for reaching out to us today! I know it's frustrating having to use the workaround to transfer your files but I appreciate your honest feedback and I'll keep you posted as soon as I hear more about new firmware being released! Feel free to reply back if you encounter any other questions or concerns in the mean time.

Stay well!

Willie

GoPro Support

I had the same issues with 9912 on 10.10.3 and 10.10.4 with both Image Capture and GoPro Studio. For what it's worth, it looks like a fix may be coming in 10.10.5 as this issue is no longer happening for me with either Image Capture or GoPro studio with the latest Yosemite public beta of 10.10.5. Fingers crossed...

Looks like I jumped the gun with my 10.10.5 comment. In reality, it looks like the error may be tied to certain Mac hardware coupled with 10.10.3, 10.10.4 or the first beta of 10.10.5. On my old Macbook Pro, I have no issues using Image Capture to pull in large GoPro files with 10.10.4 or 10.10.5. However, with my newer Retina Macbook Pro, I get the 9912 failure every time with Image Capture.

• Backup computer (no issues with 10.10.4 or 10.10.5 public beta): Model A1278 (13 inch Macbook Pro, late 2011)
• Main computer (failing with -9912 on 10.10.4 and 10.10.5 public beta): Model A1398 (15 inch Retina Macbook Pro, Mid 2014)

I've been having daily e-mail correspondence with a member of GoPro customer support and submitted bug reports to Apple, but nothing of any consequence has come of it so far.

Same error for me: GoPro Hero, OsX 10.10.4

Now I'm gonna try on Win.

So far I'm still seeing the same error on the 2nd public beta of El Capitan (10.11). I keep opening feedback tickets with apple for each build I've seen this in (10.10.5 public beta 1 and 10.11 public beta 2) as well as feeding back to GoPro support. Not feeling optimistic that either company is taking this too seriously as this bug has been around for months at this point. 😠

Same issue, but with videos made from iPhone 5s. It did import a lot of them, but there's 65 videos that give that error and also do not have an image thumbnail shown in Photos app.

Come on Apple. It's your software and hardware here. YOUR PROBLEM.

I can't comment if issues with an iPhone will clear up in El Capitan, but I finally saw Image Capture and Go Pro Studio flawlessly import multiple 4GB movie files tonight without a single error on public beta 3 of El Capitan. I tried multiple iterations with both programs on files that had failed previously in Yosemite and the earlier Public Beta of El Cap with the -9912 error and didn't hit it a single time. Fingers crossed it is fixed for good in the official release! 🙂