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User profile for user: theShmulie
theShmulie Author
User level: Level 1
0 points

HBONOW

According to HBO NOW's help section, once I purchased HBO NOW through appleTV I was supposed to get an e-mail to create a unique account login for the app. I never got any e-mail. I did get an iTunes reciept for the subcription (so the pruchase went through) but neither HBO nor Apple sent me any information on registering my account.


As is, I can't login. The app tells me I have a subscription but "fails to connect" to the iTunes store to validate it. I can't even trick the app into just giving me the free trial (it says I have a subscription and bounces me to login). I tried to reset my password via HboNow.com, but they don't even recognize my e-mail as having an account.


I saw a few solutions on the forum that involved loging into the app on an iPad or iPhone - I don't own either.

Any help would be appreciated.

Posted on Apr 11, 2015 3:42 PM

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3 replies
User profile for user: ZASNY
ZASNY
User level: Level 1
4 points

Apr 19, 2015 7:06 AM in response to theShmulie

FInally an answer. They need to make this clearer on the Apple TV.



Thank you for contacting HBO NOW Support.


Unfortunately at this time the only way to fully subscribe and register for HBO Now is only done through an Apple iOS device (ie. Iphone, Ipad, Ipod touch). After full registration you will then be able to access HBO Now through your Apple TV. We apologize for any inconvenience this may cause.

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HBONOW

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