aydingulhan
Level 1 (0 points)

Q: Touch ID Password Problem

Hello,

Charge closed my phone charger to connect to the bit then asked Touch I turn on my device ID password did not accept my password correctly, despite my writing and my device I can not open any kind.

I'm sure the password is correct, and I'm using my time.

iPhone 5s, iOS 8.3

Posted on Apr 11, 2015 3:50 PM

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aydingulhan

Q: Touch ID Password Problem

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  • by alex_h1,

    alex_h1 alex_h1 Apr 14, 2015 2:14 PM in response to aydingulhan
    Community Specialists
    Apr 14, 2015 2:14 PM in response to aydingulhan

    Hello aydingulhan,

     

    Thanks for using Apple Support Communities.

     

    It's not clear from your post if it is your passcode or your fingerprint which is not being recognized.  Please follow the article below which pertains to the issue you're experiencing.

     

    Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

     

    Get help with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
    3. Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
    5. Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.

    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

     

    Use Touch ID on iPhone and iPad - Apple Support

     

    Take care,

    Alex H.