Macbook Pro slow all of a sudden

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Level 1

5 points

Macbook Pro slow all of a sudden

My mid 2012 Macbook Pro has recently and suddenly become cripplingly slow for no obvious reason. I normally have Chrome and firefox open at the same time and they both run simultaneously very smoothly, up until four or five days ago. Now, launching any application is far slower than it used to be and I see the spinning beachball of death far too often and for the tiniest littlest things, like if I right click a link or something the little options bar won't come up until the beachball has stopped.
Watching videos on youtube is almost impossible as the video lags at times for no reason and the sound will keep going but the video will stop and all i'll be able to do is move my mouse. Or sometimes the video just stops all together. This is with a FULL buffer bar! While scrolling down webpages I am also met with lag a lot of the time. It has made my laptop unusable at times. I have tried reseting the SMC and PRAM to no avail. And If I shut my laptop lid and leave it on I come back to the fan running very loudly and the Macbook being very hot even with nothing running. I updated my software about 2 days ago after the slowness started happening and the update took two hours just to install even though it said "15 minutes remaining". Obviously, the update did not work. At the worst of times, clicking on anything results in the beachball. I have restarted my macbook multiple times and sometimes it becomes usable for a while before eventually lagging with literally everything I do.

Please help in any way you can! 😕 😢

Thanks in advance!!

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Apr 12, 2015 3:04 AM

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Answer 1

Best reply

OGELTHORPE

Level 9

57,305 points

Apr 12, 2015 3:09 AM in response to Ima_Wizard

Do two things:

Download and post an Etrecheck Report:

http://www.etresoft.com/etrecheck

Run an Apple Hardware Test:

https://support.apple.com/en-us/HT201257

Note that an error free AHT is not definitive.

Ciao.

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Answer 2

Ima_Wizard Author

Level 1

5 points

Apr 12, 2015 3:51 AM in response to OGELTHORPE

Wow, thanks for replying so soon!

EtreCheck version: 2.1.8 (121)

Report generated 12 April 2015 10:45:40 pm NZST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 652

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.3 (14D131) - Time since boot: 9:47:31

Disk Information: ℹ️

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (457.35 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]

/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.avast.update-agent.plist [Click for support]

[loaded] com.avast.userinit.plist [Click for support]

Launch Daemons: ℹ️

[running] com.adobe.fpsaud.plist [Click for support]

[loaded] com.avast.init.plist [Click for support]

[loaded] com.avast.uninstall.plist [Click for support]

[loaded] com.avast.update.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.avast.home.userinit.plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]

User Login Items: ℹ️

CleanMyMac 3 Menu UNKNOWN (missing value)

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

User internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.1 [Click for support]

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

6% WindowServer

4% Google Chrome

2% hidd

2% plugin-container

0% sysmond

Top Processes by Memory: ℹ️

245 MB firefox

189 MB Google Chrome

172 MB com.avast.daemon

149 MB Google Chrome Helper

125 MB plugin-container

Virtual Memory Information: ℹ️

68 MB Free RAM

1.56 GB Active RAM

1.47 GB Inactive RAM

749 MB Wired RAM

5.85 GB Page-ins

70 MB Page-outs

Diagnostics Information: ℹ️

Apr 12, 2015, 12:44:33 PM Self test - passed

Apr 12, 2015, 12:02:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-04-12-12 0205_[redacted].crash

Apr 12, 2015, 09:47:26 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2015-04-12-094726_[redacted].crash

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Answer 3

OGELTHORPE

Level 9

57,305 points

Apr 12, 2015 3:58 AM in response to Ima_Wizard

Rid your MBP of Avast, CleanMyMac and and Google Chrome. (I use Firefox, Safari and Opera)

Check the developers web sites for uninstall instructions.

Additional RAM would serve you well. The best sources of Mac compatible RAM are OWC and Crucial.

Ant results on the AHT?

Ciao.

Reply

Answer 4

Ima_Wizard Author

Level 1

5 points

Apr 12, 2015 5:00 PM in response to OGELTHORPE

Okay, so I rid my MBP of Avast, CleanMyMac and my beloved Google Chrome D;
I also ran the AHT and it said "No trouble found" or something like that. I only did the short one though. Should I do the long one and then see what it says?

Thanks again c:

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Answer 5

OGELTHORPE

Level 9

57,305 points

Apr 12, 2015 5:17 PM in response to Ima_Wizard

Among browsers, Google Chrome is a resource glutton and has had a history of compatibility with OSX. Firefox, Safari and Opera as all good to excellent alternatives.

The longer version of the AHT may prove to be useful. Again an error free AHT is not to be considered definitive.

Ciao.

Reply

Answer 6

Ima_Wizard Author

Level 1

5 points

Apr 12, 2015 6:42 PM in response to OGELTHORPE

I've done the longer AHT test and it has come back with the some results, no trouble found. So far no change has occurred in any way. The start up still takes a lot longer than it used to and applications still take a long time to launch.
Do you have any other possible solutions that I should try? Should I do another etrecheck or maybe I need more ram?

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Answer 7

Linc Davis

Level 10

209,547 points

Apr 12, 2015 7:16 PM in response to Ima_Wizard

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 8

Ima_Wizard Author

Level 1

5 points

Apr 12, 2015 9:58 PM in response to Linc Davis

Thankyou so much for replying! I saw that you had fixed someone else's MBP who had a similar problem to mine when I was looking up how to fix this before. Here are the last few instances where I saw the beachball.

13/04/15 4:50:48.305 pm Console[485]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable

13/04/15 4:50:48.995 pm storedownloadd[337]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f88dbc12120> connection from pid 330 with interface <DownloadServiceInterface: 0x7f88dbc1e7f0> (PID 330)

13/04/15 4:50:56.918 pm WindowServer[142]: disable_update_timeout: UI updates were forcibly disabled by application "Console" for over 1.00 seconds. Server has re-enabled them.

13/04/15 4:50:57.235 pm WindowServer[142]: common_reenable_update: UI updates were finally reenabled by application "Console" after 1.32 seconds (server forcibly re-enabled them after 1.00 seconds)

13/04/15 4:53:03.258 pm hidd[94]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

13/04/15 4:53:03.259 pm hidd[94]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

13/04/15 4:53:03.260 pm hidd[94]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

13/04/15 4:53:03.262 pm hidd[94]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

13/04/15 4:53:45.894 pm BezelServices 250.15[90]: __BezelUI_ShowImageMeter_block_invoke failed to contact BezelUIServer due to error 0x10000004: (ipc/send) timed out

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Answer 9

Linc Davis

Level 10

209,547 points

Apr 12, 2015 10:05 PM in response to Ima_Wizard

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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Answer 10

OGELTHORPE

Level 9

57,305 points

Apr 13, 2015 5:52 AM in response to Ima_Wizard

Boot into the RECOVERY partition and from the 4 option menu select Disk Utility:

Run Disk Utility>First Aid, Verify and repair.

If the disk cannot be repaired, it will have to be replaced.

Ciao.

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Answer 11

Ima_Wizard Author

Level 1

5 points

Apr 13, 2015 4:33 PM in response to OGELTHORPE

I repaired the disk multiple times both in and out of the recovery partition and everytime it says that everything is "Ok". So I guess I need to take it into a shop to get repaired? I don't think there's anything on my computer that i'm worried about people seeing, unless you can view search history or something haha.
Is there anything else I can possibly do that might help? I would really prefer not to send it in for repairs both because of the cost and because I live in New Zealand and we don't have any apple stores whatsoever here, so I would have to send it to a place that doesn't specialise in Macs.

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Answer 12

OGELTHORPE

Level 9

57,305 points

Apr 13, 2015 4:43 PM in response to Ima_Wizard

At the very least have your data backed up. Whoever may work on it may have to erase the HDD.

Before you surrender it to a repair shop, consider erasing the HDD and reinstall the OSX. Then selectively install your data and see if there is a difference in performance. This is a bit of a guess on my part.

Ciao.

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Answer 13

Linc Davis

Level 10

209,547 points

Apr 13, 2015 5:41 PM in response to Ima_Wizard

Is there anything else I can possibly do that might help?

No.

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Answer 14

Aug 31, 2015 11:15 AM in response to Ima_Wizard

Hello, Ima_Wizard.

I´ve been having exactly the same problem since early May. Have you found the solution to it?

I resseted my Mac and erased everything on it but it did not solve the issue. when i tried to install IOS Again it took ages and it stayed like that for hours until i removed the hard drive and intalled it with another Mac.

If you havent done it i wouldnt recomend erasing the hard drive because it doesn´t make a diference.

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