Q: When I open my mail my screen goes white for about 20 seconds then goes back to my home page. This started about 24 hours ago. How do I fix this?

I am using an iphone 4 8gb iOS 7.1.2 My mail will not open. It goes to a white screen for about 20 seconds then back to the home page. My mail is a gmail account. Any thoughts on what's wrong and how to fix it?

iPhone 4 (8GB), iOS 7.1.2

Posted on Apr 12, 2015 7:27 AM

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Q: When I open my mail my screen goes white for about 20 seconds then goes back to my home page. This started about 24 hours ago. How ... more

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by norm123,

norm123 Apr 15, 2015 8:01 AM in response to Jcleary75
Community Specialists

Apr 15, 2015 8:01 AM in response to Jcleary75

Hello Jcleary75,

If you are having issues with Gmail in the Mail app, then I would recommend remove the email account and then set it up again. Take a look at the article below for more information on troubleshooting email with the Mail app on your iPhone.

Get help with Mail on iPhone, iPad, and iPod touch
https://support.apple.com/en-us/TS3899

Regards,
-Norm G.
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Q: When I open my mail my screen goes white for about 20 seconds then goes back to my home page. This started about 24 hours ago. How do I fix this?

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by norm123,

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