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All replies
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Helpful answers
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Apr 12, 2015 10:15 AM in response to eddyfzeeby Kappy,You can't. You can purchase replacements, I think:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
Or you can upgrade your computer to Snow Leopard:
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s iCloud services; fees and
terms apply.
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Apr 12, 2015 1:05 PM in response to Kappyby eddyfzee,Please let
me try this from the beginning. I was reinstalling the OEM Software, I placed
CD 1 in the drive, rebooted, and pressed the C key.The laptop
booted to the installer’s blue and black splash screen, and a small
multicolored ball appeared to be spinning. Then the install disc ejected.
Nothing else happened, I waited about five minutes, and retried to install
again.This is what
happens, every time, every installer disc.I place the
CD into the drive, and reboot from the User Logon App screen. I press and hold
the C key. The laptop boots to the splash screen, the CD is active in the
drive, about thirty seconds later the screen turns grey with the Apple Logo in
the center, a small ball indicating system activity appears for around fifteen seconds.
The screen turns blue and blank, then the user logon app appears. When I select
sign in, the screen blues again and the log on app recycles over and over, I cannot
log on and I can’t install any of the software.This is the software
that came with the Macbook:Power Mac G4
Install and restore disc 1 of 1 v10.4Mac OS X
install disc 1 &2 v 10.4.10Mac OS X
Leopard CPU Drop-in disc, v 10.5I purchased
later Mac OS X Snow Leopard v
10.6.3 HELP ME!! -
Apr 12, 2015 1:10 PM in response to eddyfzeeby eddyfzee,Please let
me try this from the beginning. I was reinstalling the OEM Software, I placed
CD 1 in the drive, rebooted, and pressed the C key.The laptop
booted to the installer’s blue and black splash screen, and a small
multicolored ball appeared to be spinning. Then the install disc ejected.
Nothing else happened, I waited about five minutes, and retried to install
again.This is what
happens, every time, every installer disc.I place the
CD into the drive, and reboot from the User Logon App screen. I press and hold
the C key. The laptop boots to the splash screen, the CD is active in the
drive, about thirty seconds later CD ejects, the screen turns grey with the
Apple Logo in the center, a small ball indicating system activity appears for around
fifteen seconds. The screen turns blue and blank, then the user logon app
appears. When I select sign in, the screen blues again and the log on app
recycles over and over, I cannot log on and I can’t install any of the software.This is the software
that came with the Macbook:Power Mac G4
Install and restore disc 1 of 1 v10.4Mac OS X
install disc 1 &2 v 10.4.10Mac OS X
Leopard CPU Drop-in disc, v 10.5I purchased
later Mac OS X Snow Leopard v
10.6.3 HELP ME!! -
Apr 12, 2015 1:12 PM in response to eddyfzeeby Kappy,What do you have; a MacBook or a Power Mac G4.
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Apr 12, 2015 1:51 PM in response to eddyfzeeby Kappy,Then try using the Snow Leopard installer or the Disc 1 from the Mac OS X set:
Mac OS X
install disc 1 &2 v 10.4.10
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Apr 12, 2015 2:21 PM in response to eddyfzeeby Kappy,What happens when you try using the Snow Leopard DVD? Be sure this is what you do:
Booting From An OS X Installer Disc
1. Insert OS X Installer Disc into the optical drive.
2. Restart the computer.
3. Immediately after the chime press and hold down the "C" key.
4. Release the key when the spinning gear below the dark gray Apple
logo appears.
5. Wait for installer to finish loading.
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Apr 12, 2015 5:14 PM in response to Kappyby eddyfzee,I quit, nothing is working, I'm gonna deep six this laptop in the Atlantic on my way to work in the A.M.
Thanx for trying
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Apr 13, 2015 10:58 AM in response to eddyfzeeby Drew Reece,From your description the install discs are not able to boot this Mac. It then boots to the default OS which is damaged.
It's possible the CD drive itself is failed/ failing another option is that you have DVD installers & a CD only drive.
Boot holding alt (a.k.a. option on older Macs). You should see a 'boot picker' that allows you to select the disk to start up from - do any of the OS install disks appear? If they are ejected you have disks that are damaged/ unsupported or the drive is toast.
The Power Mac G4 install disk will not install on Macbook, please stop trying that one.
10.5 & 10.6 shipped on DVD if I recall correctly (otherwise you will have many disks because the install is many GB's).
Try a safe boot with no install disks inserted, see if the user login works.
OS X: What is Safe Boot, Safe Mode? - Apple Support
If that works check the spec of the optical drive in Apple System Profile (via About this Mac > More info).
Also insert the discs to see if they appear on the Desktop - indicating the optical can read them.
Do you have access to any other Macs?
You can often repair from another machine, or possibly share a DVD/CD if you have the required cables (probably Firewire for Target Disk Mode).
How to use and troubleshoot FireWire target disk mode - Apple Support
Another option is to clone an install disk onto a spare disk & try that for booting and installing. Older Macs need to use Firewire, newer ones can use USB.
A last resort may be to remove the HD & see if it can be repaired on another Mac using a case to connect it - you may be able to read the data from it assuming you have no backups elsewhere.