User profile for user: henrykjean
henrykjean Author
User level: Level 1
0 points

Macbook pro running extremely slow, help please!

Problem description:

Running slow


EtreCheck version: 2.1.8 (121)

Report generated April 12, 2015 at 11:30:16 AM CDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (13-inch, Early 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 396


Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software: ℹ️

OS X 10.10.2 (14C109) - Time since boot: 2:12:44


Disk Information: ℹ️

ST9320325ASG disk0 : (320.07 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 318.84 GB (188.23 GB free)

Core Storage: disk0s2 319.21 GB Online


MATSHITADVD-R UJ-8A8


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Fitbit Inc. Fitbit Base Station

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.Maxtor.driver.PowSecDriver (4.3.19) [Click for support]

[not loaded] com.cy.iokit.Morpheus (1.4) [Click for support]

[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) [Click for support]

[not loaded] com.nike.sportwatch (1.0.0) [Click for support]


Startup Items: ℹ️

HP IO: Path: /Library/StartupItems/HP IO

Startup items are obsolete in OS X Yosemite


Launch Agents: ℹ️

[loaded] com.hp.help.tocgenerator.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.fitbit.galileod.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]


User Login Items: ℹ️

Microsoft AU Daemon UNKNOWN (missing value)

System Events Application (/System/Library/CoreServices/System Events.app)

Backup Engine Application Hidden (/Library/Application Support/Maxtor/Backup Engine.app)

Nike+ Connect Helper UNKNOWN Hidden (missing value)

TimehopSync Application (/Applications/TimehopSync.app)

Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)

HPEventHandler UNKNOWN (missing value)


Internet Plug-ins: ℹ️

Unity Web Player: Version: UnityPlayer version 2.1.0f5 [Click for support]

Default Browser: Version: 600 - SDK 10.10

NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

DivXBrowserPlugin: Version: 1.3 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

iPhotoPhotocast: Version: 7.0 - SDK 10.7

CitrixICAClientPlugIn: Version: 11.2.0 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewer: Version: 10.1.13 [Click for support]

CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 [Click for support]

GarminGpsControl: Version: 2.8.1.0 Release [Click for support]

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 [Click for support]

ContentUploaderPlugin: Version: 1.2 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version


User internet Plug-ins: ℹ️

Move_Media_Player: Version: npmnqmp 071705000010 [Click for support]


3rd Party Preference Panes: ℹ️

Citrix Online Plug-in [Click for support]

DivX [Click for support]

Flash Player [Click for support]


Time Machine: ℹ️

Time Machine not configured!


Top Processes by CPU: ℹ️

6% WindowServer

1% Timehop Sync

1% SubmitDiagInfo

0% mds_stores

0% Fitbit Connect Menubar Helper


Top Processes by Memory: ℹ️

477 MB softwareupdated

356 MB Image Capture Extension

150 MB Google Chrome

146 MB mds_stores

125 MB Preview


Virtual Memory Information: ℹ️

63 MB Free RAM

1.64 GB Active RAM

1.59 GB Inactive RAM

1000 MB Wired RAM

16.49 GB Page-ins

2 MB Page-outs


Diagnostics Information: ℹ️

Apr 12, 2015, 09:13:17 AM Self test - passed

Apr 11, 2015, 11:45:20 AM /Library/Logs/DiagnosticReports/LegacyFileVaultMessageTracer_2015-04-11-114520_ [redacted].crash


MacBook Pro, OS X Yosemite (10.10.2)

Posted on Apr 12, 2015 9:32 AM

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2 replies
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User profile for user: dominic23
dominic23
User level: Level 10
83,988 points

Apr 12, 2015 10:51 AM in response to henrykjean

1. Reset PRAM. http://support.apple.com/kb/PH18761


2. Reset SMC. http://support.apple.com/kb/HT3964


Choose the method for: "Resetting SMC on portables with a battery you should not remove on your own".


3. Start up in Safe Mode. http://support.apple.com/kb/PH18760


4. Update Adobe Flash Player.


1. System Preferences > Flash Player > Advanced > Delete All

Press “Delete All” button under “Browsing Data and Settings”.


2. Install Adobe Flash Player.

http://get.adobe.com/flashplayer/


Download it and quit Safari from Safari menu in the menu bar.

Follow the prompts to install Adobe Flash Player.


5. Upgrading RAM to 8GB will help.

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,709 points

Apr 12, 2015 12:33 PM in response to henrykjean

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook pro running extremely slow, help please!

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