How can I reset my security questions?

Question

Level 1

6 points

How can I reset my security questions?

Hi,

I'm trying to make a purchase with my Apple ID, but apparently I need to answer my old security questions, which I forgot. I went to Apple's support website and I got two options: reset my security questions using an alternate email, or scheduling a call with an Apple call center. I have tried the first method, resetting them with an alternate email, but I can't find the link that should take me there. I logged in at appleid.apple.com, clicked on "Manage your Apple ID", then "Password and Security". It's supposed to a kind of "reset security questions with an alternate email address" link, but there's nothing!

My other option is calling Apple. If there's nothing I can do, and I'd definitely have to call them, what kind of information should I have at hand?

Thanks for your help in advance.

iPhone 4

Posted on Apr 12, 2015 6:10 PM

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Answer 1

Niel

Community+ 2026

Level 10

742,835 points

Apr 12, 2015 6:12 PM in response to jcgeoc

Call Apple and be prepared to prove your identity to them. If desired, click here and create a temporary PIN.

If it matters, the reset function doesn't use an alternate email address; it requires having previously created a rescue email address.

(125819)

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Answer 2

jcgeoc Author

Level 1

6 points

Apr 12, 2015 6:22 PM in response to Niel

So, if I use a temporary PIN they won't ask for my identity? And does identity include ID number, phone number or address?

Also, thank you. There's no way I can create a rescue email address now, right?

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Answer 3

Niel

Community+ 2026

Level 10

742,835 points

Apr 12, 2015 6:27 PM in response to jcgeoc

1. You'll need to prove it in some way; they'll tell you which. One of them involves using the temporary PIN.

2. Correct.

(125820)

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Answer 4

jcgeoc Author

Level 1

6 points

Apr 12, 2015 6:38 PM in response to Niel

Thanks for everything!

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Answer 5

makesh k

Level 1

4 points

Jun 14, 2016 10:29 AM in response to jcgeoc

hi..I Try to change to security question,but no reset option available or showing...pls help what can i do?......bye

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Answer 6

King_Penguin

Level 10

334,336 points

Jun 14, 2016 10:32 AM in response to makesh k

No reset link means no rescue email address on the account, you will have to contact Support in the country where you are (and which is therefore the country on your account) - use the 'if you can't reset your security questions' section on this page : If you forgot the answers to your Apple ID security questions - Apple Support

If your country isn't on that ‘call us for help’ page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

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