Imperiu5
Level 1 (2 points)

Q: Bad call quality after ios 8.3 upgrade

After the new IOS 8.3 update my Call quality has worsened by a lot.

 

The sound is crackeled and distorted as if the volume is too high.

Before the update the sound quality was perfect.

 

I have tested this in areas with perfect a reception/signal.

iPhone 6, iOS 8.3, null

Posted on Apr 13, 2015 1:44 AM

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Imperiu5

Q: Bad call quality after ios 8.3 upgrade

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  • by motahir,

    motahir motahir Apr 27, 2015 12:49 AM in response to sandrisandri
    Level 1 (0 points)
    Apr 27, 2015 12:49 AM in response to sandrisandri

    i got the same treatment.  apple chat said they cant take it higher so they booked an apple call & they said they couldnt do anything & said do i want to call apple in america & i said no i'm not calling america.  & then they told me if everything works on 8.2 then stay on that... wow like i didnt know that.

     

    i give up ! for the price of their phones you would think quality control would be very strict.

  • by RightRevGoldstein,

    RightRevGoldstein RightRevGoldstein Apr 29, 2015 2:30 AM in response to motahir
    Level 1 (0 points)
    Apr 29, 2015 2:30 AM in response to motahir

    In an online chat session I had with Apple, they have acknowledged the problem but refuse to make a commitment to a resolution.  Today I am going to Verizon and ditching the phone and going back to Samsung.  Bye bye apple

  • by pludsg,

    pludsg pludsg Apr 30, 2015 8:47 AM in response to Imperiu5
    Level 1 (0 points)
    Apr 30, 2015 8:47 AM in response to Imperiu5

    I have upgraded to the ios 8.4 beta 2 and the volume problem has not been fixed there either.  Since I am getting an apple watch I cannot downgrade to 8.2.  I still don't think it is hardware but thinking about returning to apple store.  I've tried every single post across the web to try to fix it.....

     

    Also, I do not think it is carriers.  The sound is great on headphones.  Also it happens with voicemail. 

  • by draa,

    draa draa May 4, 2015 4:13 AM in response to pludsg
    Level 1 (0 points)
    May 4, 2015 4:13 AM in response to pludsg

    Same problem with a brand new iPhone 6+. It was delivered with iOS 8.2 and unfortunately I didn't test call quality but directly updated to 8.3 instead... :-/

  • by RightRevGoldstein,

    RightRevGoldstein RightRevGoldstein May 5, 2015 7:55 AM in response to draa
    Level 1 (0 points)
    May 5, 2015 7:55 AM in response to draa

    Has there been any official word from Apple regarding this other than comments here and there with Idiot Bar people?  Clearly Apple does not care about this issue and their front line customer service reps refuse to acknowledge it.   Apple has lost me as a customer, and I have returned to android.

  • by motahir,

    motahir motahir May 7, 2015 5:40 AM in response to RightRevGoldstein
    Level 1 (0 points)
    May 7, 2015 5:40 AM in response to RightRevGoldstein

    apple have now blocked down grading to 8.2 from 8.3 even though the problem persists

  • by gruiz1972,

    gruiz1972 gruiz1972 May 11, 2015 1:47 PM in response to Imperiu5
    Level 1 (0 points)
    May 11, 2015 1:47 PM in response to Imperiu5

    Someone set ios 8.4 beta 3, to see if the problem persists call quality ??

  • by motahir,

    motahir motahir May 14, 2015 10:56 AM in response to gruiz1972
    Level 1 (0 points)
    May 14, 2015 10:56 AM in response to gruiz1972

    issue remains, not fixed on iOS 8.4 beta 3

     

    personally i think apple does not care.

  • by gruiz1972,

    gruiz1972 gruiz1972 May 18, 2015 12:01 PM in response to motahir
    Level 1 (0 points)
    May 18, 2015 12:01 PM in response to motahir 
    I found this on another forum , someone honest
     
    

    Here is my solution:
    

     
    

    For Sprint users: Settings > Turn OFF Enable LTE > Reboot Phone >> Start up your phone and go back to Settings > Turn ON Enable LTE >
    

    Reboot your phone. Should solve the problem.
    


    Other carriers such as AT&T have an additional step in their settings, so try this: Settings > Enable LTE > Select Off > Reboot Phone >>
    

    Start up your phone and go back to Settings > Enable LTE > Select Voice & Data > Reboot your phone.
    

     
    

    If that extra step does not help you guys that have AT&T, you can go back to Settings > Enable LTE > Select Data Only > Reboot your phone.
    

    (No need to switch back your settings)
    

     
    

    I hope this helps you guys out..

  • by AlexVrh,

    AlexVrh AlexVrh May 18, 2015 11:21 PM in response to motahir
    Level 1 (0 points)
    May 18, 2015 11:21 PM in response to motahir

    I Have the same problem after update my iPhone 6 to ios 8.3 ! Please fix this problem !

  • by motahir,

    motahir motahir May 19, 2015 1:29 PM in response to gruiz1972
    Level 1 (0 points)
    May 19, 2015 1:29 PM in response to gruiz1972

    that procedure doesn't work

     

    i ask you all to bombard apple with feedback about this for them to take notice

     

    i  did well over 25 times !

     

    just click back & send as many times as you can.

     

    make them notice there is a serious bad call quality.

  • by gruiz1972,

    gruiz1972 gruiz1972 May 22, 2015 1:59 PM in response to motahir
    Level 1 (0 points)
    May 22, 2015 1:59 PM in response to motahir

    someone has news of this failure ios??

  • by w4vm,

    w4vm w4vm Jun 3, 2015 12:44 AM in response to Imperiu5
    Level 1 (0 points)
    Jun 3, 2015 12:44 AM in response to Imperiu5

    my company had same issues, we bought 17 iphone6 16GB, first 2 people had the call problem then 5 then 10 now all users who upgraded to 8.3 are facing call quality issue...

     

    its June 2015 already and still not fixed

     

    cmon Apple... my company plans to return the 17 iphone6 and get them S6...

     

    bad business Apple *thumbsdown*

  • by abinjose576,

    abinjose576 abinjose576 Jun 3, 2015 4:53 AM in response to Imperiu5
    Level 1 (0 points)
    Jun 3, 2015 4:53 AM in response to Imperiu5

    I've had the same problem since updating to iOS 8.3 on the iPhone 5...how can be solve

     

    Advice plz

  • by Diego.72,

    Diego.72 Diego.72 Jun 7, 2015 2:21 AM in response to Imperiu5
    Level 1 (0 points)
    Jun 7, 2015 2:21 AM in response to Imperiu5

    I am very disappointed in Apple and my iphone 6. It worked well until I did not always updated to ios 8.3 and after the audio of calls began to croak.

    I thought it was the phone so it led by Apple Turin Italy and took me around telling me it was normal. So I sold the phone from despair and I bought another. Surprise after update ios 8.3 dinuovo crackled with calls. So I replaced 4 two originated by the establishment of Pegatron and two Foxcoon and all 4 updating to ios 8.3 croaked supporting the speaker to your ear while phoning. many Italians year reported on google this problem after updating to ios 8.3, but Apple does not say anything. But not about all the iphone 6 because that's my boy and updated it does not and it was purchased in September 2014.

    Now I ask you if you have iphone 6 or 6 plus updated to ios 8.3 tested well calls and if you also notice that the sound crackles a bit please report it to Apple to resolve the problem! thank you all.

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