My MBP keeps hanging after installing the 10.10.3 Yosemite update.

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Level 1

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My MBP keeps hanging after installing the 10.10.3 Yosemite update.

My mac keeps hanging after installing the 10.10.3 Yosemite update.

Random Hangs, I can't point a cause, and it does not seem to be connected to any program in specific... it usually happens when doing a new action, like opening or changing a tab on Safari, starting a program, clicking on something, opening a file or editing, etc.

The hangs usually last for about 10 seconds.

Is anyone having the same experience?

I have a mid-2012 MBP, 16 GB RAM, 500GB disk, i5 2,5 processor.

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Apr 13, 2015 2:16 AM

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Answer 1

dominic23

Level 10

83,904 points

Apr 13, 2015 4:17 AM in response to Aprilmorning

Start up in Safe Mode. http://support.apple.com/kb/PH18760

Reset SMC. http://support.apple.com/kb/HT3964

Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own".

Repair Disk

Steps 1 through 7

http://support.apple.com/kb/PH5836

If this doesn't help:

Can you run EtreCheck and post the report here please?

EtreCheck: https://discussions.apple.com/docs/DOC-6173

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Answer 2

Aprilmorning Author

Level 1

0 points

Apr 13, 2015 6:43 AM in response to dominic23

Hello Dominic, thank you for the try.

I completed the steps you mentioned. Sarted in Safe Mode, then reseted the SMC, then ran the Repair Disk utility (the disk is ok and didn't need repair).

However, the situation is much worse now after these steps. The computer hangs much more often and for much longer. It is not possible to work like this.

Here is the EtreCheck report, hope it sheds some light on the situation.

EtreCheck version: 2.1.8 (121)

Report generated 13 Apr 2015 14:29:35 WEST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Adware! - Remove] links for help removing adware.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

16 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 282

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.3 (14D131) - Time since boot: 0:36:31

Disk Information: ℹ️

TOSHIBA MK5065GSXF disk0 : (500,11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (374.20 GB free) - 43 errors

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Adware: ℹ️

Geneio [Adware! - Remove]

Kernel Extensions: ℹ️

/Library/Extensions

[loaded] com.globaldelight.driver.BoomDevice (1.3 - SDK 10.9) [Click for support]

Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] org.glimmerblocker.updater.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] org.glimmerblocker.proxy.plist [Click for support]

[loaded] pt.sapo.mac.cloudpt.injector.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.genieo.completer.ltvbit.plist [Adware! - Remove]

[failed] com.moeppfdpoohhdcaefbfpmabjipnohiif.updater.plist [Click for support] [Click for details]

[running] com.spotify.webhelper.plist [Click for support]

User Login Items: ℹ️

Spotify Application Hidden (/Applications/Spotify.app)

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version

Safari Extensions: ℹ️

YouTube5

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

GlimmerBlocker [Click for support]

Java [Click for support]

Perian [Click for support]

Tuxera NTFS [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 498.88 GB Disk used: 124.67 GB

Destinations:

TOSHIBA EXT [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 124.67 GB X 3)

Top Processes by CPU: ℹ️

4% WindowServer

0% sysmond

0% ps

0% AppleSpell

0% fontd

Top Processes by Memory: ℹ️

241 MB thunderbird

172 MB Safari

155 MB com.apple.WebKit.WebContent

137 MB mds_stores

86 MB Finder

Virtual Memory Information: ℹ️

10.77 GB Free RAM

4.54 GB Active RAM

660 MB Inactive RAM

1.21 GB Wired RAM

1.50 GB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Apr 13, 2015, 01:48:48 PM Self test - passed

Apr 10, 2015, 03:27:17 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_20 15-04-10-152717_[redacted].crash

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Answer 3

Linc Davis

Level 10

209,541 points

Apr 17, 2015 10:50 AM in response to Aprilmorning

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 4

dominic23

Level 10

83,904 points

Apr 13, 2015 12:34 PM in response to Aprilmorning

1. Use free AdwareMedic to remove adware

http://www.adwaremedic.com/index.php

Install , open, and run it by clicking “Scan for Adware” button to remove adware.

Once done, quit AdwareMedic.

or

Remove the adware manually by following the “HowTo” from Apple.

http://support.apple.com/en-us/HT203987

2. Safari > Preferences > Extensions

Turn those off and relaunch Safari.

Turn those on one by one and test.

3. There are problems with Macintosh HD.

If Repair Disk didn't help, backup data and applications now.

Consider reinstalling OS X or replacing HD.

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Answer 5

Aprilmorning Author

Level 1

0 points

Apr 13, 2015 2:04 PM in response to Linc Davis

Hello Linc Davis, hangs can last between 1 or 2 minutes at times.

Here's what I found on the console, while 2 hangs took place.

13/04/15 21:52:49,000 kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (151E22B5-5A1A-4F0B-B40A-9F51D4BCC253), pv 52D9E1ED-C213-4487-BCA4-68D580343F82, near LV byte offset = 282525310976.

13/04/15 21:52:49,000 kernel[0]: disk1: I/O error.

13/04/15 21:52:53,000 kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (151E22B5-5A1A-4F0B-B40A-9F51D4BCC253), pv 52D9E1ED-C213-4487-BCA4-68D580343F82, near LV byte offset = 282526359552.

13/04/15 21:52:53,000 kernel[0]: disk1: I/O error.

13/04/15 21:53:09,000 kernel[0]: IO80211AWDLPeerManager::setAwdlOperatingMode Setting the AWDL operation mode from AUTO to SUSPENDED

13/04/15 21:53:09,000 kernel[0]: IO80211AWDLPeerManager::setAwdlSuspendedMode() Suspending AWDL, enterQuietMode(true)

13/04/15 21:53:10,000 kernel[0]: IO80211AWDLPeerManager::setAwdlOperatingMode Setting the AWDL operation mode from SUSPENDED to AUTO

13/04/15 21:53:10,000 kernel[0]: IO80211AWDLPeerManager::setAwdlAutoMode Resuming AWDL

13/04/15 21:53:14,000 kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (151E22B5-5A1A-4F0B-B40A-9F51D4BCC253), pv 52D9E1ED-C213-4487-BCA4-68D580343F82, near LV byte offset = 282527408128.

13/04/15 21:53:14,000 kernel[0]: disk1: I/O error.

13/04/15 21:53:14,849 hidd[98]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

13/04/15 21:53:14,850 hidd[98]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

13/04/15 21:53:16,666 locationd[84]: NETWORK: requery, 0, 0, 0, 0, 2, items, fQueryRetries, 0, fLastRetryTimestamp, 450651061.8

13/04/15 21:53:16,897 cloudd[263]: Error registering MMCS item 52 at /.vol/*/2902193: Error Domain=com.apple.mmcs Code=18 "Unable to calculate signature." UserInfo=0x7fd5f3436cb0 {NSDescription=Unable to calculate signature., NSLocalizedDescription=Unable to calculate signature.}

13/04/15 21:53:16,898 cloudd[263]: Failed to register MMCS item <CKDMMCSItem: 0x7fd5f3730160; itemID=52, recordKey=fileContent, path="/.vol/*/2902193", deviceID=16777220, fileID=2902193, generationID=3528, error=<CKError 0x7fd5f37fa420: "Unknown Error" (2022/18); Retry after 3.0 seconds>> for operation 7BF524D7-E6CB-4C48-9D38-996B72A45D70: <CKError 0x7fd5f37fa420: "Unknown Error" (2022/18); Retry after 3.0 seconds>

13/04/15 21:54:33,000 kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (151E22B5-5A1A-4F0B-B40A-9F51D4BCC253), pv 52D9E1ED-C213-4487-BCA4-68D580343F82, near LV byte offset = 282525048832.

13/04/15 21:54:33,000 kernel[0]: disk1: I/O error.

13/04/15 21:54:33,957 cloudd[263]: read failed on path:"/Users/Rui/Library/Mobile Documents/com~apple~QuickTimePlayerX/Documents/Talk.aifc", ino:0, offset:0x3c00000, size:5242880, error:"Reading the reader failed for an unspecified reason"

13/04/15 21:54:37,000 kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (151E22B5-5A1A-4F0B-B40A-9F51D4BCC253), pv 52D9E1ED-C213-4487-BCA4-68D580343F82, near LV byte offset = 282525310976.

13/04/15 21:54:37,000 kernel[0]: disk1: I/O error.

13/04/15 21:54:46,292 com.apple.xpc.launchd[1]: (com.apple.WebKit.WebContent.4C137E69-B0B3-4800-8399-EA02518FBE15[588]) Service exited due to signal: Killed: 9

13/04/15 21:54:46,494 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

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Answer 6

Linc Davis

Level 10

209,541 points

Apr 13, 2015 2:48 PM in response to Aprilmorning

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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Answer 7

Aprilmorning Author

Level 1

0 points

Apr 13, 2015 2:50 PM in response to Linc Davis

Horrible news, but thank you for the help.

Hope it does not cost a fortune.

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Answer 8

Apr 13, 2015 2:57 PM in response to Aprilmorning

I had the very same issue.

I found that it was either 1 of 2 things.

1. My 3rd party mouse. i removed it and had no issues. re installed drivers for it. now its fine.

2.It was very very hot. turned it off and unplugged for 12 hours and now is fine even when hot.

re-setting the VRAM and doing the SMC may have helped also in combination with one of the others.

I did HDD checks and everything. even booted from an external clone and same issue occurred. the only common factors where heat and mouse.

if thats any help to you?

I know that a few others have had issues with 3rd party keyboards causing issues with this update. I would imagine its something to do with the the EMOJIS (of doom) they added.

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Answer 9

etresoft

Level 8

46,098 points

Apr 13, 2015 5:03 PM in response to Aprilmorning

Here are hard drive replacement options for your machine. I strongly suggest an SSD because they are finally inexpensive and you will notice the increase in performance.

http://eshop.macsales.com/MyOWC/Upgrades.cfm?sort=pop&model=449&type=Internal+Dr ive

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