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All replies
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Helpful answers
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Apr 13, 2015 8:53 AM in response to Flame Melodyby King_Penguin,A downloaded app won't be deleted from your iPad unless you delete it - which you should do if you've been refunded for it.
For your balance not updating, you've tried logging out and back into your account : tap on your id in Settings > iTunes & App Store on your iPad and then log back in, on your computer's iTunes use the Store > Sign Out menu option (that will then change to Store > Sign In). If you've only just received the email saying that you will be refunded then it might take a little while for it to show on your account
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Apr 13, 2015 9:02 AM in response to King_Penguinby Flame Melody,Okay so I have deleted the app..signed out and in off my iPad and iTunes but nothing happened. My balance still is the same. And I've received the email an hour ago - an hour a 5 minutes to be exact.
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Apr 13, 2015 9:05 AM in response to Flame Melodyby Kilgore-Trout,It may take longer than that to credit your account. A day or two is not unusual.
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Apr 13, 2015 9:08 AM in response to Kilgore-Troutby Flame Melody,All right. If I don't get anything within the next two days, I believe a new post by me is perhaps required? Or should I try another method to directly contact Apple?
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Apr 13, 2015 9:13 AM in response to Flame Melodyby King_Penguin,You can try contacting iTunes Support again (including your case number and details if you do contact them) http://reportaproblem.apple.com , or via http://www.apple.com/support/itunes/contact/ (click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption)
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Oct 6, 2016 9:59 PM in response to King_Penguinby Tyler1525,IT still hasn't worked and I signed out and turned my phone off
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Oct 6, 2016 11:22 PM in response to Tyler1525by King_Penguin,How long ago did iTunes Support say that you would be refunded, and what did they say when you contacted them again ?