Q: Loading os 8.3 has locked up my air pad 2. It recycles back to a setup prompt and after the setup questions are answered the scree ... Loading os 8.3 has locked up my air pad 2. It recycles back to a setup prompt and after the setup questions are answered the screen goes black. Can anyone help? more
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Apr 16, 2015 8:48 AM in response to Rlwomackby judysings,Hey There Rlwomack,
It appears your update to iOS 8.3 may not have completed successfully. Take a look at the steps in the article to address this issue.
Resolve issues with an over-the-air iOS update - Apple Support
https://support.apple.com/en-us/HT201435If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412I've highlighted the key information here for you. Click on the article for complete details.
If your screen is black or frozen
First, try to force your device to restart.
- Forcing your device to restart won't erase the content currently on your device.
- You can force your device to restart even if your screen is black or your buttons aren't responding.
Press and hold the Sleep/Wake and Home buttons at the same time for at least 10 seconds until you see the Apple logo.
Hope that helps ...
- Judy
