saurabh2326
Level 1 (0 points)

Q: iOS 8.3 Update - Tmobile wifi calling getting disconnected

I am facing issues with T-Mobile wifi calling after istalling iOS8.3 update on my iPhone 6. The T-Mobile wifi feature gest disconnects in between and the call gets dropped

iPhone 6, iOS 8.3

Posted on Apr 13, 2015 11:45 AM

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saurabh2326

Q: iOS 8.3 Update - Tmobile wifi calling getting disconnected

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  • Helpful answers

  • by norm123,

    norm123 norm123 Apr 16, 2015 10:34 AM in response to saurabh2326
    Community Specialists
    Apr 16, 2015 10:34 AM in response to saurabh2326

    Hi saurabh2326,

     

    I know that dropped calls can be frustrating, but if this is happening with Wi-Fi calls, then take a look at the article below to give some suggestions on troubleshooting the issue further. You may want to look into the setting of your Wi-Fi if that is where it is happening the most. 

     

    If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

    https://support.apple.com/en-us/HT201406

     

    Take it easy,

    -Norm G. 

  • by saurabh2326,

    saurabh2326 saurabh2326 Apr 16, 2015 10:53 AM in response to norm123
    Level 1 (0 points)
    Apr 16, 2015 10:53 AM in response to norm123

    Hi,

     

    I have tried everything possible. The main problem is, at my work location I have no service for Tmobile and wifi calling is the only option I have to connect to TMobile network. Before updating to iOS 8.3 it was working perfectly fine. I am facing this issue only after updating to iOS 8.3

     

    Thanks

    Saurabh

  • by Mcd4367,

    Mcd4367 Mcd4367 Apr 17, 2015 8:48 AM in response to saurabh2326
    Level 1 (0 points)
    Apr 17, 2015 8:48 AM in response to saurabh2326

    same problem for me.  Upgraded to ios8.3 on my tmobile iPhone 6plus yesterday.  I have very poor reception at home and have been using wifi calling since it rolled out with no issues.  Now, I see the tmobile wifi in the upper left corner.  Make a call and it drops away to just tmobile, the the call drops.  As soon as the call drops, goes back to tmobile wifi.  Same thing for every call.  Reset wifi calling, reset router, etc.  still the same result.

  • by cstogios,

    cstogios cstogios Apr 25, 2015 9:44 AM in response to saurabh2326
    Level 1 (0 points)
    Apr 25, 2015 9:44 AM in response to saurabh2326

    On my 5s-32gb "T-Mobile WiFi" logo is not even on anymore. Before installing 8.3 it was working just fine. But as soon as I installed 8.3 I don't even get to see the "T-Mobile WiFi" logo on any wifi hotspot I'm connected to, no matter what I do. It simply not working anymore and like everybody else, at home and at work, t-mobile signal is almost non-existent and wifi calling is the only way.

  • by mikeschumann,

    mikeschumann mikeschumann May 28, 2015 1:44 PM in response to saurabh2326
    Level 1 (5 points)
    iPhone
    May 28, 2015 1:44 PM in response to saurabh2326

    I have noticed another problem that may be related to lost calls.  Last night, every text message I sent using WI-FI calling on my iPhone 5S (also with iOS 8.3) with iMessage turned off, failed.  The green sent bar went 90% to the right and then stalled and timed out.  The text messages were actually received by the other party, but I got the error message that the send failed.  Tried to resend repeatedly with the same results.

     

    WI-FI calling worked great with iOS 8.2.  With iOS 8.3 it's virtually useless.

     

    VERY frustrating!

  • by Peter Roussak,

    Peter Roussak Peter Roussak Jun 29, 2015 2:40 PM in response to mikeschumann
    Level 1 (10 points)
    Desktops
    Jun 29, 2015 2:40 PM in response to mikeschumann

    I hadn't associated my wifi calling problems with 8.3 but now I think about it it probably was around then that it started.  I find a hard reset is the only thing that gets it working again, and then only for a while.  Maybe 8.4 (out tomorrow they say) will help in some way - not holding breath.