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Apr 16, 2015 12:56 PM in response to bettyfromjuana diazby brenden dv,Hello bettyfromjuana diaz,
I apologize, I'm a bit unclear on the exact nature of the issue you are describing or what you are seeing. If you are having issues making a backup of your iPhone in iTunes, you may find the troubleshooting steps outlined in the following article helpful:
Get help making a backup in iTunes - Apple Support
(Note: Backing up is actually a distinct and slightly different thing than syncing your data)
Sincerely,
- Brenden
