Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook is running slow and getting hot at times

Hello. My macbook recently started running slow and has also been getting hot/warm at times. I have performed the etrecheck download and posted the reults. Any help would be greatly appreciated. Thanks in advance.


Problem description:

Computer is running very slow at all times. It is also getting hot at select times.


EtreCheck version: 2.1.8 (121)

Report generated April 13, 2015 at 5:12:09 PM CDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 385


Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800


System Software: ℹ️

OS X 10.10.3 (14D131) - Time since boot: 6:0:11


Disk Information: ℹ️

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (446.70 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online


MATSHITADVD-R UJ-8A8


USB Information: ℹ️

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]


User Launch Agents: ℹ️

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]

SlingPlayer: Version: Unknown - SDK 10.8 [Click for support]


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.88 GB Disk used: 52.17 GB

Destinations:

backup [Local]

Total size: 999.86 GB

Total number of backups: 1

Oldest backup: 2014-06-11 04:31:12 +0000

Last backup: 2014-06-11 04:31:12 +0000

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 52.17 GB X 3)


Top Processes by CPU: ℹ️

6% accountsd

4% WindowServer

3% Mail

0% securityd

0% com.apple.WebKit.Plugin.64


Top Processes by Memory: ℹ️

451 MB softwareupdated

112 MB mds_stores

90 MB Safari

86 MB Mail

69 MB SubmitDiagInfo


Virtual Memory Information: ℹ️

322 MB Free RAM

1.81 GB Active RAM

1.45 GB Inactive RAM

704 MB Wired RAM

2.56 GB Page-ins

41 KB Page-outs


Diagnostics Information: ℹ️

Apr 13, 2015, 11:10:43 AM /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-13-111043_[reda cted].crash

Apr 13, 2015, 11:01:17 AM Self test - passed

Apr 12, 2015, 01:58:26 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-04-12-135826_[redacted].crash

Apr 11, 2015, 10:26:24 AM /Library/Logs/DiagnosticReports/LegacyFileVaultMessageTracer_2015-04-11-102624_ [redacted].crash

Apr 10, 2015, 10:38:12 PM /Library/Logs/DiagnosticReports/discoveryd_2015-04-10-223812_[redacted].crash

Apr 10, 2015, 10:31:36 PM /Library/Logs/DiagnosticReports/coreaudiod_2015-04-10-223136_[redacted].crash

MacBook Pro

Posted on Apr 13, 2015 3:40 PM

Reply
5 replies

Apr 13, 2015 4:06 PM in response to grant EB

Consider installing 8 GB RAM, Yosemite should run better with more. The best sources of Mac compatible RAM are OWC and Crucial.


In regards to the heat problem, install iStat menus:


http://bjango.com/mac/istatmenus/


Open Activity Monitor to ALL PROCESSES and set CPU to display values from high to low.


When the MBP gets hot, post images of both for review.


Ciao.

Apr 13, 2015 4:21 PM in response to grant EB

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Apr 14, 2015 7:02 PM in response to Linc Davis

My macbook recently started running slow and has also been getting hot/warm at times. I have performed the etrecheck download and posted the reults. Any help would be greatly appreciated. Thanks in advance.

Problem description:

running a scan to see how my computer is


EtreCheck version: 2.1.8 (121)

Report generated April 14, 2015 at 9:47:48 PM EDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (13-inch, Early 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 133


Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software: ℹ️

OS X 10.10.2 (14C109) - Time since boot: 12 days 6:3:9


Disk Information: ℹ️

Hitachi HTS545032B9A302 disk0 : (320.07 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 318.84 GB (304.99 GB free)

Core Storage: disk0s2 319.21 GB Online


MATSHITADVD-R UJ-898


USB Information: ℹ️

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Problem System Launch Daemons: ℹ️

[failed] com.apple.loginwindow.LFVTracer.plist [Click for details]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 600 - SDK 10.10


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]


Time Machine: ℹ️

Time Machine not configured!


Top Processes by CPU: ℹ️

24% WindowServer

10% Safari

3% hidd

1% com.apple.WebKit.Networking

0% com.apple.WebKit.Plugin.64


Top Processes by Memory: ℹ️

112 MB Safari

77 MB com.apple.WebKit.WebContent

47 MB WindowServer

39 MB com.apple.WebKit.Plugin.64

34 MB com.apple.WebKit.Networking


Virtual Memory Information: ℹ️

159 MB Free RAM

1.11 GB Active RAM

1.10 GB Inactive RAM

1.11 GB Wired RAM

7.61 GB Page-ins

495 MB Page-outs

Macbook is running slow and getting hot at times

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.