Fake Chrome dialog box?

Question

Level 1

8 points

Fake Chrome dialog box?

How do I disable a Chrome dialog box from 'computersupporthelp.me'? It won't let me quit Chrome and won't go away even after I shut down and restarted. Is it a virus anyone has heard of?

MacBook Air, OS X Yosemite (10.10.2)

Posted on Apr 13, 2015 4:59 PM

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Answer 1

Apr 13, 2015 5:13 PM in response to DW8023

You have to force quit Chrome. And then launch it while telling it not to reload the tabs.

This is an attempt to scam you out of money, but it doesn't mean there is malaware on your system. Absolutely don't call the helpline.

And LOL at a "system 32.exe failure" dialog on a Mac. LOL.

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Answer 2

Kurt Lang

Level 9

68,726 points

Apr 13, 2015 5:39 PM in response to William Lloyd

Not to mention some of the worst grammar I've ever seen on some of these stupid things.

Also, just where would they find a registry file in OS X? 🙂

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Answer 3

DW8023 Author

Level 1

8 points

Apr 13, 2015 5:44 PM in response to William Lloyd

Thank you for helping! One more question..... When I force quit Chrome and then open it -- all the tabs open so the dialog box is still there. It allows me to open new tabs but not to close any. I also can't get to Preferences to change it so that it doesn't open existing tabs. Any thoughts?

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Answer 4

Kurt Lang

Level 9

68,726 points

Apr 13, 2015 5:57 PM in response to DW8023

Try the instructions here to force a web site to close (scroll down). If you can get the menu button to respond, that is.

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