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I have installed the new version of FCP 10.2 on my iMac and MBA and both instalments are crashing on launch. I have tried deleting preferences and have reinstalled FCPX on both machines. Any idea what the problem may be and how to resolve it?

FCP 10.2 on my iMac and MBA are crashing on launch

iMac (27-inch, Late 2012), OS X Yosemite (10.10.3)

Posted on Apr 13, 2015 6:07 PM

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19 replies

Apr 13, 2015 8:49 PM in response to Pajero Fan

I am also experiencing this crash on login - fresh install of 10.10.3 and FCP 10.2 on a MacPro 2013 8-core 64GB ram. This is an excerpt from the reoccurring crash report:


Time Awake Since Boot: 6900 seconds



Crashed Thread: 4 Dispatch queue: NSOperationQueue 0x63800022a9e0 :: NSOperation 0x638000247200 (QOS: USER_INITIATED)



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x000000016ad59003



VM Regions Near 0x16ad59003:

Image IO 000000016ad57000-000000016ad59000 [ 8K] rw-/rwx SM=PRV

--> VM_ALLOCATE 000000016ad59000-000000016ad5a000 [ 4K] rw-/rwx SM=ALI

__TEXT 0000123480000000-000012348043b000 [ 4332K] r-x/rwx SM=COW /System/Library/Extensions/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/AMDRade onX4000GLDriver

Apr 13, 2015 9:34 PM in response to kidago

It doesn't help resolve the issue, but it's kinda reassuring to know that this is potentially a common issue and not just pertaining to my setup. For what it's worth, it seems that we share the same common problem. Below is the same excerpt from my crash report.



Crashed Thread: 4 Dispatch queue: NSOperationQueue 0x600000235740 :: NSOperation 0x60000065e0f0 (QOS: USER_INITIATED)



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00000001a2034003



VM Regions Near 0x1a2034003:

Image IO 00000001a2031000-00000001a2034000 [ 12K] rw-/rwx SM=PRV

--> VM_ALLOCATE 00000001a2034000-00000001a2035000 [ 4K] rw-/rwx SM=ALI

__TEXT 0000123400000000-0000123400509000 [ 5156K] r-x/rwx SM=COW /System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD5000GraphicsGLDriver

Apr 13, 2015 10:20 PM in response to Pajero Fan

I had the same crash type as Pajero Fan and Kidago, except my machine is a iMac mid-2011 12GB RAM, AMD Radeon 6770M, Yosemite 10.10.3 fresh install and FCP 10.2. My crash was very similar to the AMDRadeon but mine is with the AMDRadeonX3000GLDriver.bundle.


Crashed Thread: 4 Dispatch queue: NSOperationQueue 0x600000c26840 :: NSOperation 0x600000a593e0 (QOS: USER_INITIATED)

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000196aa1003

VM Regions Near 0x196aa1003:

Image IO 0000000196a9e000-0000000196aa1000 [ 12K] rw-/rwx SM=PRV

-->

__TEXT 0000123480000000-000012348029b000 [ 2668K] r-x/rwx SM=COW /System/Library/Extensions/AMDRadeonX3000GLDriver.bundle/Contents/MacOS/AMDRade onX3000GLDriver


I created a new user account, and FCP 10.2 launched and works fine. However, using 3D Text gives an FCP warning that my hardware is not capable of doing 3D text.


Back as my original user account, I did a Repair permissions and found a TON of group/user issues such as,

User differs on “System/Library/Extensions/AMDRadeonX3000GLDriver.bundle/Contents/PkgInfo”; should be 0; user is 502.

Group differs on “System/Library/Extensions/AMDRadeonX3000GLDriver.bundle/Contents/PkgInfo”; should be 0; group is 20.

(BTW, user 502 is the UNIX name for the new user account I created.)


That DIDN'T fix it.


Using Find Any File I was able to delete the "Layouts" folder, and FCP launches ok, but any attempt to start a new project, import a file, results in a crash. Maybe related to the 3D text feature.

Apr 14, 2015 1:35 PM in response to Pajero Fan

I had the exact same problem. FCP launched and ran fine under an alternate user but not my main user configuration. After using the demo version of Digital Rebellion's Pro Maintenance Tools I found out that the crashes were font related. I used "font book" and restored the original fonts - thus deleting any corrupt or incompatible font. In Font Book under the "file" menu just select "Restore Standard Fonts". Hope this helps. Now everything works as it should.

Apr 14, 2015 1:39 PM in response to chrisritchie

Most likely you don't need to alter anything in font book. Just delete the possibly corrupt font cache.

To do so, open Terminal.app (in Utilities inside Applications) and use these commands.


atsutil databases -removeUser

This will remove the current user's font cache.

If you want to delete the font cache for all users, use this command followed by giving your admin password:

sudo atsutil databases -remove

The password won't show up but will be accepted.


Now stop the ATS server:

atsutil server -shutdown


Then restart it:

atsutil server -ping


Quit and restart all running applications in order to avoid font confusion or make a system restart.

Now Final Cut should run just fine and all your fonts should be available.

I have installed the new version of FCP 10.2 on my iMac and MBA and both instalments are crashing on launch. I have tried deleting preferences and have reinstalled FCPX on both machines. Any idea what the problem may be and how to resolve it?

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