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User profile for user: NajamQ
NajamQ Author
User level: Level 1
1 points

iMac 5K (OSX 10.10.3) Kernel Panic when Previewing or Opening a high resolution Image using Preview app

Summary of issue: I bought the iMac 5K Base configuration a week ago. Used it thoroughly and found absolutely no issue. But it was feeling very slow after update so I did a clean install which downloaded the installation files and process went smoothly. I downloaded some very high resolution images, which loaded fine in Safari and downloaded correctly.


Now the issue is when I spring load these high resolution photos or open them using Preview app (It was working fine before reinstall), the system kernel panics with an error log pasted below. Up to a certain resolution, it works fine. But as soon as I open an image of high resolution (e.g 50-70 MP), system stops responding and does a reboot with an error report. One image did open but the preview app showed a black screen, only appearing image when scaling the window and it refreshes.


The Images open fine in Safari and zooming around works fine. I tried making a new user account which reproduced same problem.


Also in Console, an error -60005 creating authorisation appears repeatedly at the same time around the kernel panic.


Do I need to reinstall the OS, I don't mind doing so as I have copied back my backup yet.


PS: I didn't touch the Storage Logical Volume Group, but did erase the Startup disk (Logical Partition). It's Fusion Drive.

iMac, OS X Yosemite (10.10.3), null

Posted on Apr 13, 2015 10:56 PM

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18 replies
User profile for user: NajamQ
NajamQ Author
User level: Level 1
1 points

Apr 14, 2015 6:38 AM in response to SeaPapp

Here is Last Panic Report. Kindly see if you can point out something. To me com.apple.driver.AppleIntel5000Graphics should be causing issue. As this is iMac 5K with AMD R9 290x model.


Anonymous UUID: E15C84C5-6478-F289-9027-C5A3BA803CEF



Tue Apr 14 13:06:20 2015



*** Panic Report ***

panic(cpu 0 caller 0xffffff8013e17cc2): Kernel trap at 0x0000000000000000, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x00000001c517f0bd, CR4: 0x00000000001627e0

RAX: 0xffffff802f3fb700, RBX: 0xffffff802b17d000, RCX: 0x0000000001250000, RDX: 0xffffff8029333c50

RSP: 0xffffff8120d63a58, RBP: 0xffffff8120d63a80, RSI: 0x0000000000080031, RDI: 0xffffff802f543b80

R8: 0x0000000000000026, R9: 0x0000000000000000, R10: 0xffffff802eaca5fc, R11: 0x0000000000000002

R12: 0xffffff802b17d000, R13: 0xffffff802f3abc00, R14: 0x0000000000000000, R15: 0xffffff802f543b80

RFL: 0x0000000000010246, RIP: 0x0000000000000000, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x0



Backtrace (CPU 0), Frame : Return Address

0xffffff8120d63700 : 0xffffff8013d2bda1

0xffffff8120d63780 : 0xffffff8013e17cc2

0xffffff8120d63940 : 0xffffff8013e34b73

0xffffff8120d63960 : 0x0

0xffffff8120d63a80 : 0xffffff7f95d3efab

0xffffff8120d63ad0 : 0xffffff7f95d43619

0xffffff8120d63b20 : 0xffffff7f95d44350

0xffffff8120d63b60 : 0xffffff80143017cf

0xffffff8120d63bc0 : 0xffffff80142ff0c3

0xffffff8120d63d00 : 0xffffff8013de21e7

0xffffff8120d63e10 : 0xffffff8013d3000c

0xffffff8120d63e40 : 0xffffff8013d149f3

0xffffff8120d63e90 : 0xffffff8013d2531d

0xffffff8120d63f10 : 0xffffff8013e031ea

0xffffff8120d63fb0 : 0xffffff8013e35396

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(156.14)[BE7D765B-49C1-34F9-B75E-3EAF8A4062 A3]@0xffffff7f95d27000->0xffffff7f95d95fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f94524000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f94e0c000



BSD process name corresponding to current thread: QuickLookUIHelpe



Mac OS version:

14D131



Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x0000000013a00000

Kernel text base: 0xffffff8013c00000

__HIB text base: 0xffffff8013b00000

System model name: iMac15,1 (Mac-42FD25EABCABB274)



System uptime in nanoseconds: 246926010584

last loaded kext at 12561448428: com.apple.driver.AppleBluetoothHIDKeyboard 176.2 (addr 0xffffff7f95f32000, size 16384)

last unloaded kext at 90907263293: com.apple.iokit.IOAHCIPassThrough 1.0.3 (addr 0xffffff7f9507c000, size 36864)

loaded kexts:

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AGPM 110.19.5

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 272.18

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleMikeyDriver 272.18

com.apple.driver.AppleLPC 1.7.3

com.apple.kext.AMDFramebuffer 1.3.2

com.apple.driver.AppleIntelHD5000Graphics 10.0.6

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelFramebufferAzul 10.0.6

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.AMDRadeonX4000 1.3.2

com.apple.kext.AMD7000Controller 1.3.2

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleBluetoothHIDKeyboard 176.2

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.driver.IOBluetoothHIDDriver 4.3.4f4

com.apple.driver.AppleMultitouchDriver 263.9.1

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.driver.AppleGraphicsControl 3.10.22

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOAcceleratorFamily2 156.14

com.apple.kext.AMDSupport 1.3.2

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.20.7

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Apr 14, 2015 8:08 AM in response to NajamQ

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

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User profile for user: NajamQ
NajamQ Author
User level: Level 1
1 points

Apr 14, 2015 8:18 AM in response to Linc Davis

Its a software issue and does not happen in Safe Mode. Only happening after 10.10.3 update. I don't see how it's related to refund or warranty. There are multiple threads regarding same issue and all of them have 10.10.3 update causing it. The issue is reproducible and not related to hardware (Another user with 2012 iMac reported same behaviour in another thread when updated to 10.10.3).

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User profile for user: SeaPapp
SeaPapp
User level: Level 7
26,486 points

Apr 14, 2015 1:04 PM in response to NajamQ

NajamQ, there doesn't appear to be a software cause unless your installation of OS X is corrupt for some reason. There should be a hardware profile section at the end of the report that isn't included in your post. If you have any third party peripherals connected or third party ram installed you should remove them and test.

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User profile for user: NajamQ
NajamQ Author
User level: Level 1
1 points

Apr 14, 2015 1:18 PM in response to SeaPapp

There are no third party peripherals connected. I double checked the corrupt OS issue by downloading OS X installer from App store and clean install from USB. Which reproduced the problem.


The same large jpeg files can be opened in any app other than Preview or Quickview. Even Finder doesn't like generating thumbnail when selecting the file in column view.


I haven't touched the RAM since I bought the iMac. So it's default Apple 8GB Kit. The images were opening correctly before I decided to clean install which started the problem, or I didn't pay attention when 10.10.3 updated through app store.


Also if you notice, the threads regarding the issue have started appearing in last 3 days after official release of latest update. This is not isolated case. It's an OS Bug.

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User profile for user: Espen Vestre
Espen Vestre
User level: Level 1
149 points

Apr 23, 2015 3:54 AM in response to NajamQ

Interesting, I just had this with a 50MP image in Preview on my brand new 5K iMac.

I really didn't like this, because this is my workstation workhorse and is replacing a 2011 iMac with severe video problems (and my 2012 rMBP has video issues too!), but I was was somewhat calmed when I looked through the backtrace from Preview, because it does indeed look like a probable SW issue to me.

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User profile for user: NajamQ
NajamQ Author
User level: Level 1
1 points

Apr 23, 2015 5:21 AM in response to Espen Vestre

This is an OS bug. Since it's reproducible, the best advice - so far, is to use an alternative for time being. Apple aknowledged the issue and may patch it up soon. For example some people were having boot up problems which was quickly fixed through supplemental update.


I am software configuration and change management professional, and bugs like these happen all the time. Apple may very well be backtracking the issue to it's source and personal who modified the code for the Preview app or code lines causing the problem. It's not easy to fix just one simple code line and release a patch, the whole kernel will have to be rebuilt and tested. My guess (I may be wrong) is this issue may not solve until 10.10.4.


PS: It's not just 5K but all models from 2012 and up and having same issue.

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User profile for user: SeaPapp
SeaPapp
User level: Level 7
26,486 points

Apr 23, 2015 6:34 AM in response to Espen Vestre

Espen Vestre wrote:


Interesting, I just had this with a 50MP image in Preview on my brand new 5K iMac.

I really didn't like this, because this is my workstation workhorse and is replacing a 2011 iMac with severe video problems (and my 2012 rMBP has video issues too!), but I was was somewhat calmed when I looked through the backtrace from Preview, because it does indeed look like a probable SW issue to me.

You should check to see if your MBP is covered under this repair extension program http://www.apple.com/support/macbookpro-videoissues/

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iMac 5K (OSX 10.10.3) Kernel Panic when Previewing or Opening a high resolution Image using Preview app

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