Loading emoji since 10.10.3 very slow and no different skin tones

Question

Loading emoji since 10.10.3 very slow and no different skin tones

Hi there,

since I upgraded my MacBook Pro late 2013 to Yosemite 10.10.3 my keyboard lags, when I am trying to access the emojis.

Before upgrading, everything worked fine.

This happens for example when using iMessage or notes.

It takes a few seconds, until the emojis are shown and I get a blank screen with the rainbow wheel:

After the emojis are loaded it lags when I select a simple "smiley". Sometimes I have to select a smiley twice, before it appears in the application used.

Also I can't select the different skin tones as I am used to on iOS 8.3. I get the option to select between different "styles", but they all are the same:

Does anybody else have also this issues and knows a solution? As I am using a lot iMessage on my Mac, it is very annoying.

Thank you a lot!

Kind regards!

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on Apr 14, 2015 2:19 PM

Reply

Answer 1

Apr 19, 2015 3:39 PM in response to TripleFiddler

Hi all,

I finally found the solution for the issue and wanted to share this with you guys.

I had a very nice chat with Apple Care about this issue but unfortunately all tips like uninstalling third party apps or scanning for malware didn't help.

Even deleting all the caches and check the rights or even the disk did not solve the problem.

I also managed to install the combo update, which I did twice to get sure and also loaded installed the whole Yosemite image from the Appstore.

Don't know why, but then I went into the "Font Book" in Safe Mode and didn't find anything strange. After booting the Mac in Normal Mode I also went into the "Font Book" there I found a lot of duplicate fonts. Don't know where they came from. And what did I find in there?

After selecting "Resolve Automatically", all emoji went back to normal state as on my iPad and iPhone. You can also select one of the duplicate fonts and delete or rename the old version. In my case, I had a version from December 2013 and the new one from March 2015. For testing, I renamed the old version to "__Apple Color Emoji.ttf_", so that it doesn't appear in the "Font Book" anymore.