iPod is unresponsive (not recognized at all). Please help!

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iPod is unresponsive (not recognized at all). Please help!

When connected to mac, the status light doesn't light up and doesn't show on Desktop either. Tried to follow the so called "reset steps" by Apple but didn't do anything. Any suggestions? I managed to use it the first time (doesn't have more than a week) to sync music without problems and is currently still playing music (battery hasn't run out). I might have disconnected it before it was properly ejected. Any suggestions please?!

iPod shuffle (4th generation late 2012), OS X Yosemite (10.10.3)

Posted on Apr 14, 2015 9:48 PM

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Answer 1

QuickPost

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Apr 15, 2015 1:16 PM in response to MiguelZelVar

Thank you for using the Apple Support Communities

Not properly ejecting the iPod from iTunes normally does not cause damage to the device. Are you able to use the iPod at all?

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Answer 2

MiguelZelVar Author

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Apr 15, 2015 5:08 PM in response to QuickPost

Thank you for answering me. Yes, the devise is operational but it is not recognized at all by my computer. Cable shouldn't be the problem because it did work the first time I connected it.

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Answer 3

QuickPost

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Apr 17, 2015 8:09 AM in response to MiguelZelVar

Have you tried these steps yet? Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible. Wait five seconds then move the switch to the play in order or the shuffle position.