Jamesa78
Level 1 (0 points)

Q: iphone 6 bluetooth disconnecting - doesn't happen with iphone 5s

I have recently updated to an iPhone 6.  Ever since switching, I have had difficultywith bluetooth streaming connections.  Using a pair of Jaybird BlueBuds X (http://www.jaybirdsport.com/bluebuds-x-bluetooth-headphones/) - my phone will regularly disconnect from the headset when streaming audio.

 

I switched back to an iPhone 5S to test - and did not encounter this error.

 

Both devices are running ios 8.3 and I have attempted all of the trouble-shooting suggested here - iOS: Troubleshooting Bluetooth connections - Apple Support.

 

Any other suggestions?  Is this another bug in ios8 specific to iPhone 6's?

 

James

iPhone 6, iOS 8.3

Posted on Apr 14, 2015 11:22 PM

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Jamesa78

Q: iphone 6 bluetooth disconnecting - doesn't happen with iphone 5s

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  • by *** boojum ***,

    *** boojum *** *** boojum *** Apr 29, 2015 2:38 PM in response to Jamesa78
    Level 1 (14 points)
    Apr 29, 2015 2:38 PM in response to Jamesa78

    Similar situation but in my case it was a switch from iPhone 5 to 6.

     

    I'm getting crackling, audio dropouts, stuttering, silence, disconnections etc from the Bluebuds. But those same headphones playing the same media (e.g. a podcast from iTunes) on my Yosemite iMac and MacBook Pro work perfectly. It's extremely infuriating.

     

    I've opened a support case with Jaybird and will also open one with Apple.

  • by *** boojum ***,

    *** boojum *** *** boojum *** May 4, 2015 5:29 AM in response to Jamesa78
    Level 1 (14 points)
    May 4, 2015 5:29 AM in response to Jamesa78

    Update: I was able to prove that the issue was tied to my iPhone 6. I paired the Bluebuds with iPhone 6's in the local Apple Store with no problem. Made a Genius Bar appointment, backed up my iPhone. In the Store we did "Erase All Content and Settings" - still had same problem. Then did a complete wipe and restore of 8.3 - still had same problem. Swapped devices - all good!