help with etresoft report please

Question

Hi - I&#x27;ve been having problems with a slow running late-2011 macbook pro for a while now &amp; wd really appreciate any guidance or advice on what to do to resolve it - to give a little more detail, I am often getting the machine freeze and the &#x27;beach ball of death&#x27; when either in firefox (less so in Chrome, but it still occurs), during regular use, and especially if trying to use Adobe CS - I understand these are memory hungry applications, but the problem is so bad they are basically unusable on this machine because it occurs so often.I&#x27;m wondering if there is some way to reinstall OS - perhaps removing lots of legacy programs etc that may be the cause of the problem?Thanks v much for any advice in advance - I am in the process of backing everything up as I write this.Thanks again, Etresoft report below....RProblem description:Slow running macbook pro - regularly hangs.EtreCheck version: 2.1.8 (121)Report generated 15 April 2015 09:27:11 BSTDownload EtreCheck from http://etresoft.com/etrecheckClick the [Click for support] links for help with non-Apple products.Click the [Click for details] links for more information about that line.Hardware Information: ℹ️    MacBook Pro (15-inch, Late 2011) (Technical Specifications)    MacBook Pro - model: MacBookPro8,2    1 2.2 GHz Intel Core i7 CPU: 4-core    4 GB RAM Upgradeable        BANK 0/DIMM0            2 GB DDR3 1333 MHz ok        BANK 1/DIMM0            2 GB DDR3 1333 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en1: 802.11 a/b/g/n    Battery Health: Normal - Cycle count 445Video Information: ℹ️    Intel HD Graphics 3000 - VRAM: 384 MB        Color LCD 1440 x 900    AMD Radeon HD 6750M - VRAM: 512 MBSystem Software: ℹ️    OS X 10.10.2 (14C109) - Time since boot: 15:17:50Disk Information: ℹ️    Hitachi HTS547550A9E384 disk0 : (500.11 GB)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB        Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB        Macintosh HD (disk1) / : 498.88 GB (308.32 GB free)            Core Storage: disk0s2 499.25 GB Online    HL-DT-ST DVDRW  GS31N USB Information: ℹ️    Apple Inc. FaceTime HD Camera (Built-in)    Apple Inc. Apple Internal Keyboard / Trackpad    Apple Inc. BRCM2070 Hub        Apple Inc. Bluetooth USB Host Controller    Apple Computer, Inc. IR ReceiverThunderbolt Information: ℹ️    Apple Inc. thunderbolt_busGatekeeper: ℹ️    Mac App Store and identified developersKernel Extensions: ℹ️        /System/Library/Extensions    [not loaded]    com.pctools.iantivirus.kfs (1.0.1) [Click for support]Problem System Launch Agents: ℹ️    [killed]    com.apple.icloud.fmfd.plist    [killed]    com.apple.security.cloudkeychainproxy.plist    2 processes killed due to memory pressureProblem System Launch Daemons: ℹ️    [killed]    com.apple.ctkd.plist    [killed]    com.apple.ifdreader.plist    [killed]    com.apple.nehelper.plist    [killed]    com.apple.wdhelper.plist    4 processes killed due to memory pressureLaunch Agents: ℹ️    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]    [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]    [failed]    com.adobe.CS5ServiceManager.plist [Click for support]    [running]    com.flipvideo.FlipShare.AutoRun.plist [Click for support]    [loaded]    com.google.keystone.agent.plist [Click for support]    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]Launch Daemons: ℹ️    [loaded]    com.adobe.fpsaud.plist [Click for support]    [loaded]    com.adobe.SwitchBoard.plist [Click for support]    [loaded]    com.google.keystone.daemon.plist [Click for support]    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]User Launch Agents: ℹ️    [loaded]    com.adobe.ARM.[...].plist [Click for support]    [running]    com.akamai.single-user-client.plist [Click for support]    [failed]    com.avast.home.userinit.plist [Click for support]    [loaded]    com.macpaw.CleanMyMac.helperTool.plist [Click for support]    [loaded]    com.macpaw.CleanMyMac.trashSizeWatcher.plist [Click for support]    [failed]    com.macpaw.CleanMyMac.volumeWatcher.plist [Click for support]    [failed]    com.nero.HSMMonitor.plist [Click for support]    [running]    com.spotify.webhelper.plist [Click for support]    [failed]    com.valvesoftware.steamclean.plist [Click for support]User Login Items: ℹ️    GrowlHelperApp    Application  (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)    Spotify    Application Hidden (/Applications/Spotify.app)Internet Plug-ins: ℹ️    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]    Default Browser: Version: 600 - SDK 10.10    Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 [Click for support]    RealPlayer Plugin: Version: Unknown [Click for support]    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]    AmazonMP3DownloaderPlugin101749: Version: Unknown    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]    iPhotoPhotocast: Version: 7.0    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]    eMusicRemote: Version: Unknown [Click for support]    AdobePDFViewer: Version: 9.5.5 [Click for support]    QuickTime Plugin: Version: 7.7.3    eMusic: Version: Unknown    JavaAppletPlugin: Version: Java 8 Update 31 Check versionUser internet Plug-ins: ℹ️    fbplugin_1_0_3: Version: Unknown [Click for support]    WebEx64: Version: 1.0 - SDK 10.6 [Click for support]3rd Party Preference Panes: ℹ️    3ivx MPEG-4  [Click for support]    Akamai NetSession Preferences  [Click for support]    Flash Player  [Click for support]    Flip4Mac WMV  [Click for support]    Growl  [Click for support]    Java  [Click for support]Time Machine: ℹ️    Skip System Files: NO    Mobile backups: OFF    Auto backup: NO - Auto backup turned off    Volumes being backed up:        Macintosh HD: Disk size: 498.88 GB Disk used: 190.56 GB    Destinations:        Time Machine Backups [Local]        Total size: 0 B        Total number of backups: 0        Oldest backup: -        Last backup: -        Size of backup disk: Too small            Backup size 0 B &lt; (Disk used 190.56 GB X 3)Top Processes by CPU: ℹ️        31%    firefox         7%    softwareupdated         7%    mds         5%    WindowServer         1%    hiddTop Processes by Memory: ℹ️    706 MB    firefox    34 MB    WindowServer    30 MB    installd    26 MB    mds    21 MB    softwareupdatedVirtual Memory Information: ℹ️    706 MB    Free RAM    872 MB    Active RAM    546 MB    Inactive RAM    1.12 GB    Wired RAM    10.94 GB    Page-ins    285 MB    Page-outsDiagnostics Information: ℹ️    Apr 14, 2015, 07:10:17 PM    /Library/Logs/DiagnosticReports/Adobe InDesign CC 2014_2015-04-14-191017_[redacted].hang    Apr 14, 2015, 06:04:04 PM    Self test - passed

dominic23 · Answer

Remove CleanMyMachttp://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2Remove Avast.http://apple-macintoshsupport.blogspot.com/2012/07/how-do-i-uninstall-avast-free -antivirus.htmlUpgrading RAM to at least 8GB will help.

Linc Davis · Answer

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.   These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.Launch the Console application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad and start typing the name.The title of the Console window should be All Messages. If it isn&#x27;t, select          SYSTEM LOG QUERIES ▹ All Messagesfrom the log list on the left. If you don&#x27;t see that list, select          View ▹ Show Log Listfrom the menu bar at the top of the screen.Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.Please don&#x27;t indiscriminately dump thousands of lines from the log into this discussion.Please don&#x27;t post screenshots of log messages—post the text.Some private information, such as your name, may appear in the log. Anonymize before posting.

Roninator · Answer

Thanks LD - I&#x27;ve uninstalled an older version of Adobe CS, and I&#x27;ve noticed an improvement, but just got the beachball again and following your instructions got the following from Console - does this tell you anything? Thanks again!17/04/2015 14:29:02.200 WindowServer[159]: common_reenable_update: UI updates were finally reenabled by application "TweetDeck" after 19.84 seconds (server forcibly re-enabled them after 1.00 seconds)17/04/2015 14:29:02.636 CoreServicesUIAgent[882]: unexpected message &lt;OS_xpc_error: &lt;error: 0x7fff757fac60&gt; { count &#x3D; 1, contents &#x3D;    "XPCErrorDescription" &#x3D;&gt; &lt;string: 0x7fff757faf70&gt; { length &#x3D; 18, contents &#x3D; "Connection invalid" }}&gt;17/04/2015 14:29:13.000 kernel[0]: memorystatus_thread: idle exiting pid 858 [pbs]17/04/2015 14:29:16.095 WindowServer[159]: disable_update_timeout: UI updates were forcibly disabled by application "Dock" for over 1.00 seconds. Server has re-enabled them.17/04/2015 14:29:16.656 WindowServer[159]: common_reenable_update: UI updates were finally reenabled by application "Dock" after 1.70 seconds (server forcibly re-enabled them after 1.09 seconds)17/04/2015 14:30:15.231 WindowServer[159]: disable_update_timeout: UI updates were forcibly disabled by application "Spotlight" for over 1.00 seconds. Server has re-enabled them.17/04/2015 14:30:15.270 locationd[227]: Location icon should now be in state &#x27;Active&#x27;17/04/2015 14:30:15.287 WindowServer[159]: common_reenable_update: UI updates were finally reenabled by application "Spotlight" after 1.06 seconds (server forcibly re-enabled them after 1.00 seconds)17/04/2015 14:30:16.170 SpotlightNetHelper[296]: [SLSUGGESTIONS] Location managed failed with error Error Domain&#x3D;kCLErrorDomain Code&#x3D;0 "The operation couldn’t be completed. (kCLErrorDomain error 0.)"17/04/2015 14:30:17.333 locationd[227]: NETWORK: requery, 0, 0, 0, 0, 5, items, fQueryRetries, 0, fLastRetryTimestamp, 0.017/04/2015 14:30:18.000 kernel[0]: Sandbox: SpotlightNetHelp(296) deny file-read-data /Library/Preferences/.GlobalPreferences.plist17/04/2015 14:30:18.000 kernel[0]: Sandbox: SpotlightNetHelp(296) deny file-read-data /Users/&lt;computer name&gt;/Library/Preferences/ByHost/.GlobalPreferences.678A9260-BE95-5920-BEC4-BC7 ED3DA1F88.plist17/04/2015 14:30:18.000 kernel[0]: Sandbox: SpotlightNetHelp(296) deny file-read-data /Users/&lt;computer name&gt;/Library/Preferences/.GlobalPreferences.plist17/04/2015 14:30:20.960 locationd[227]: Location icon should now be in state &#x27;Inactive&#x27;

Linc Davis · Answer

Please read this whole message before doing anything.This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.Step 1The purpose of this step is to determine whether the problem is localized to your user account.Enable guest logins* and log in as Guest. Don&#x27;t use the Safari-only “Guest User” login created by “Find My Mac.”While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.Test while logged in as Guest. Same problem?After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.Step 2The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.Please take this step regardless of the results of Step 1.Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.Test while in safe mode. Same problem?After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

OGELTHORPE · Answer

In addition to the good advice offered by dominic23, if you want to run Yosemite efficiently, install at least 8 GB RAM in your MBP.  Your MBP will actually recognize up to 16 GB RAM.  This will also be helpful when using resource intensive applications.The best sources of Mac compatible RAM are OWC and crucial.Ciao.