Facetime and iMessage on Macbook Pro Retina display slow after Yosemite 10.10.3 Update

Question

Facetime and iMessage on Macbook Pro Retina display slow after Yosemite 10.10.3 Update

Hi

I recently updated my Macbook Pro Retina display to Yosemite 10.10.3 update. 😕😠I see that the Facetime and iMessage has become relatively very slow. Like for example when someone calls on my phone it takes like more than 15 seconds + to show up on my macbook. Earlier it used to be like instant!

I started seeing this problem on Yosemite 10.10.3 update only. Also the same is the story with iMessage. When I get an SMS or an iMessage from my friends it takes like a good 30 seconds + to show up on my macbook pro.

Just for your information, this is the version of macbook i am using 🙂

MacBook Pro (Retina, 13-inch, Late 2013)

2.4 GHz Intel Core i5

8 GB 1600 MHz DDR3

251GB Flash storage

As Suggested by someone I also tried RESETTING my computer's PRAM. That didn't seem to help either. 😢Can anyone help. If it is a genuine bug in Apple Yosemite, I'd like to file a bug in the community.

Regards

Shreyas

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on Apr 15, 2015 3:36 AM

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Answer 1

Apr 16, 2015 11:42 AM in response to Shreyas Ravindra

Same issue here as stated in the other thread opened specifically about FaceTime.

I'd appreciate any help in fixing this very upsetting issue. 🙂

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Answer 2

Barney-15E

Level 10

112,506 points

Apr 16, 2015 6:39 PM in response to Shreyas Ravindra

Do you see the same behavior running in another user account?

Do you see the same behavior running in Safe Mode (although I'm not sure what effect Safe Mode might have on Messages and FaceTime as some things are not supported in Safe Mode): OS X: What is Safe Boot, Safe Mode? - Apple Support

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Answer 3

Apr 16, 2015 6:48 PM in response to Shreyas Ravindra

I loaded the latest update for this but that didn't seem to help either.

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Answer 4

Apr 17, 2015 3:23 AM in response to Shreyas Ravindra

Guys, please look at the image capture from the Activity monitor. So all the peaks you see in the graph happened when I clicked the FaceTime to open it up. So I am sort of confident that there is something which is choking the processor when FaceTime or iMessage opens up after this new update.

So earlier whenever I got a call on my iPhone 6 it used to ring on my macbook pro immediately. Not it doesn't show up until 30 seconds. By the time I receive the users would have cancelled the call. Anyway I plan to file a bug on Apple too!

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Answer 5

Apr 17, 2015 8:08 PM in response to Shreyas Ravindra

Hi,

I just restarted my computer with my two iPhones already connected to charge them (I had plugged them in after booting the time before)

This caused iTunes to load before the Finder (Appear lower in the list like your FaceTime)

Do you have FaceTime set to start as the computer Starts Up ?

Is it listed in System Preferences > Users and Groups > Your account > Login Items ?

Also is the item that is cut off by the screen grab at the top the imagent item ?

IMAgent is an app that supports both Messages and FaceTime.

IF FaceTime appears that busy I would expect imagent to be busy as well.

Also IMAgent launches when the Computer starts up (You can stop it "Listening" to all the accounts in Messages EXCEPT the iMessages one It can also not "Listen" for the FaceTime App if the app is set to Off. However the iMessages "listen" will always make it start up).

Basically IMAgent should be starting up before the apps that use it start up.

As you can see mine is well before the Finder starts up.

Barney-15E Specifically asked if you had tried the App(s) in another Mac User account. Have you tried this ?

If you don't have one create a spare or Test Account in System Preferences > Users and Groups.

Set up the My Card in the Contacts app and try Logging in in both iMessages (only) and FaceTime.

Do the apps work there ?

IF they do it suggests it is something about the settings for the usual Mac User Account.

If this does not work then it will suggest it is more like a global issue with the OS/Apps involved. (Although server issues can also be part of the issue).

If it works in the Other Account then log back into the regular account and Go to ~/Library/Preferences and delete the com.apple.imagent.plist item

You will then need to Restart the computer so that it starts up the processes in the "right" order.

8:36 pm Friday; April 17, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Reply

Answer 6

Apr 17, 2015 8:08 PM in response to Ralph-Johns-UK

Let me answer your questions one by one 🙂 Thanks a lot for all the suggestions! 🙂

Do you have FaceTime set to start as the computer Starts Up ?

Is it listed in System Preferences > Users and Groups > Your account > Login Items ?

No it is not

Also is the item that is cut off by the screen grab at the top the imagent item ?

IMAgent is an app that supports both Messages and FaceTime.

IF FaceTime appears that busy I would expect imagent to be busy as well.

Somehow in my system Finder etc. comes first and then Imagent. Even after deleting the PLIST it shows up much later than finder. However it shows up much before iMessages and FaceTime. Which means its okay. Also I didn't see Imagent Busy when i open FaceTime or iMessage!

If you don't have one create a spare or Test Account in System Preferences > Users and Groups.

Set up the My Card in the Contacts app and try Logging in in both iMessages (only) and FaceTime.

Do the apps work there ?

Yes surprisingly it works perfectly fine there 😟 What has gone wrong here 😢 😢 I didn't do anything apart from upgrading my OS 😢

If it works in the Other Account then log back into the regular account and Go to ~/Library/Preferences and delete the com.apple.imagent.plist item

I tried doing this. But it didn't help at all. This guy took 30 seconds like always 😟 I even filed a bug with Apple to address this 😐

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Answer 7

Barney-15E

Level 10

112,506 points

Apr 18, 2015 3:40 AM in response to Shreyas Ravindra

If it works in another account, you have something loading when you log into your account that is interfering, or some other settings are in your account are causing it.

What is in your login items?

How about LaunchAgents-- they are in your user Library/LaunchAgents.

Or you can post the output from http://www.etresoft.com/etrecheck

Open Console and select All Messages. Click the button to clear the display. Start FaceTime and if it behaves poorly, note any console messages that are generated.

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Answer 8

Apr 18, 2015 12:43 PM in response to Shreyas Ravindra

Hi,

Follow Barney-15E suggestions for the moment.

NOTES

There are three Libraries to speak off that you need to be aware of.

Open the Hard Drive icon and you should see Applications, Library, System and Users at least.

Barney-15E is asking you to look in that "first" library.

(There is another in System and one in Users/Your account Name but this one is not visible by default since Lion)

Most apps Read (And Write) to .plists which hold relevant info about the app and how it is supposed to display and react.

However with Sandboxing on one hand and iMessages being added into the mix along with it's new functions in Yosemite there are now many .plists that can effect the Messages app and specifically the iMessages Login.

If your My Card in the Contacts app is missing or has the wrong details then Messages will not launch properly.

If certain Fonts are missing or inactive the app will not launch properly if at all in some cases.

Strangely Date and Time and losing Daylight Saving time can cause issues, as the Time Stamps are then out of sync.

The Etresoft check will provide the most info.

8:43 pm Saturday; April 18, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Reply

Answer 9

Apr 18, 2015 7:47 PM in response to Barney-15E

Hi Barney,

Here is the output you seek -->

Problem description:

FaceTime takes 30 seconds to open up

EtreCheck version: 2.1.8 (121)

Report generated 19 April 2015 8:13:14 am IST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)

MacBook Pro - model: MacBookPro11,1

1 2.4 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery Health: Normal - Cycle count 430

Video Information: ℹ️

Intel Iris

Color LCD spdisplays_2560x1600Retina

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 23:47:26

Disk Information: ℹ️

APPLE SSD SM0256F disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 250.14 GB (111.66 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/Viscosity

[not loaded] com.viscosityvpn.Viscosity.tap (1.0) [Click for support]

[not loaded] com.viscosityvpn.Viscosity.tun (1.0) [Click for support]

Launch Agents: ℹ️

[loaded] com.citrix.AuthManager_Mac.plist [Click for support]

[running] com.citrix.ReceiverHelper.plist [Click for support]

[running] com.citrix.ServiceRecords.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] com.realvnc.vncserver.peruser.plist [Click for support]

[not loaded] com.realvnc.vncserver.prelogin.plist [Click for support]

[running] net.juniper.pulsetray.plist [Click for support]

[loaded] org.macosforge.xquartz.startx.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.macromates.auth_server.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.realvnc.vncserver.plist [Click for support]

[loaded] com.sparklabs.ViscosityHelper.plist [Click for support]

[running] net.juniper.AccessService.plist [Click for support]

[not loaded] net.juniper.UninstallPulse.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 8 Update 31 Check version

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Default Browser: Version: 600 - SDK 10.10

net.juniper.DSSafariExtensions: Version: Unknown [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Silverlight: Version: 4.1.10329.0 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

PepperFlashPlayer: Version: 17.0.0.169 - SDK 10.6 [Click for support]

CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]

Safari Extensions: ℹ️

ClickToFlash

Reload Button

YoutubeWide

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

MacFUSE [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

18% mds

15% Safari

6% WindowServer

5% com.apple.WebKit.Networking

1% ocspd

Top Processes by Memory: ℹ️

455 MB softwareupdated

206 MB Microsoft Outlook

153 MB com.apple.WebKit.WebContent

146 MB WindowServer

137 MB Safari

Virtual Memory Information: ℹ️

298 MB Free RAM

3.76 GB Active RAM

3.36 GB Inactive RAM

1.17 GB Wired RAM

4.45 GB Page-ins

901 KB Page-outs

Diagnostics Information: ℹ️

Apr 18, 2015, 08:25:23 AM Self test - passed

Apr 17, 2015, 06:29:29 PM /Library/Logs/DiagnosticReports/ncproxyd_2015-04-17-182929_[redacted].crash

Apr 17, 2015, 03:11:05 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-04-17-151105_[ redacted].cpu_resource.diag [Click for details]

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Answer 10

Apr 18, 2015 7:51 PM in response to Ralph-Johns-UK

This is the console logs --

19/04/15 8:19:52.716 am com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

19/04/15 8:20:10.384 am identityservicesd[253]: [Warning] ====== IDS Traffic Usage:

19/04/15 8:20:10.384 am identityservicesd[253]: [Warning] Service: com.apple.private.alloy.icloudpairing

19/04/15 8:20:10.384 am identityservicesd[253]: [Warning] outgoing-messages: 2

19/04/15 8:20:10.384 am identityservicesd[253]: [Warning]

19/04/15 8:20:10.384 am identityservicesd[253]: [Warning] Service: com.apple.ess

19/04/15 8:20:10.384 am identityservicesd[253]: [Warning] query-requests: 5

19/04/15 8:20:10.384 am identityservicesd[253]: [Warning] queries: 1

19/04/15 8:20:10.384 am identityservicesd[253]: [Warning]

19/04/15 8:20:10.384 am identityservicesd[253]: [Warning] Service: com.apple.private.ac

19/04/15 8:20:10.385 am identityservicesd[253]: [Warning] query-requests: 5

19/04/15 8:20:10.385 am identityservicesd[253]: [Warning] queries: 1

19/04/15 8:20:10.385 am identityservicesd[253]: [Warning]

19/04/15 8:20:10.385 am identityservicesd[253]: [Warning] Service: com.apple.private.alloy.sms

19/04/15 8:20:10.385 am identityservicesd[253]: [Warning] incoming-messages: 1

19/04/15 8:20:10.385 am identityservicesd[253]: [Warning]

19/04/15 8:20:10.385 am identityservicesd[253]: [Warning] ====== Done

19/04/15 8:20:15.000 am kernel[0]: AppleCamIn::power_on_hardware

19/04/15 8:20:15.849 am AppleCameraAssistant[371]: StartHardwareStream: creating frame receiver: 1280 x 720 (420v) [29.97,29.97]fps

Reply

Answer 11

Apr 19, 2015 12:33 PM in response to Shreyas Ravindra

Hi,

In the past (During iChat) the GoogleTalk Video plugin and th Flash Plugin have clashed.

Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 8 Update 31 Check version

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Default Browser: Version: 600 - SDK 10.10

net.juniper.DSSafariExtensions: Version: Unknown [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Silverlight: Version: 4.1.10329.0 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

PepperFlashPlayer: Version: 17.0.0.169 - SDK 10.6 [Click for support]

CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]

It also seems odd that Flash is listed twice.

When GoogleTalk first did Video Chats over the Web Login to Google they used Flash.

Then they started using their own Plug-in.

On some installs the two plugins clashed.

Having said that I have not heard of the issue for a while (At least since iChat 5)

I also don't have the PepperFlash item you have listed

There are things in the list that I have not heard about or tried myself but nothing is jumping out at me as being more directly related to Messages in any way.

Barney-15E may know more.

8:33 pm Sunday; April 19, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Reply

Answer 12

Apr 19, 2015 12:47 PM in response to Shreyas Ravindra

Hi,

On this Console Log I am unsure why you are getting just a warning when this then seems to slow down the app itself.

IDS items are found in the Keychain and the ~/Library/Preferences folder both of which could be causing the issue.

I would Open the Keychain Access item in the Application/Utuilities folder and use the Repair Keychain option as a first step.

8:47 pm Sunday; April 19, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Reply

Answer 13

Barney-15E

Level 10

112,506 points

Apr 19, 2015 1:04 PM in response to Ralph-Johns-UK

I don't know much more than that.

However, I have heard/seen reports that the citrix stuff causes problems. They seem to get it updated, but they have never been out in front of an update.

You've also got another VPN access service (Juniper) running. It is entirely possible Messages is waiting for those to connect or time out. I'm just guessing at this point.

Reply

Answer 14

Apr 19, 2015 1:28 PM in response to Barney-15E

Humm,

The VPN may require a proxy and Messages/iChat has never liked Proxies.

Did you try the Safe Boot ?
It will stop some of those things loading (and therefore excluding them) and does not effect Messages for FaceTime during the login process or simple chat connections.

9:28 pm Sunday; April 19, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Reply

Answer 15

Apr 19, 2015 6:57 PM in response to Ralph-Johns-UK

Hey Ralph,

The problem exists in safe mode too! 😟 The only way there is no problem is if I create another account 🙂 So now my question is, is there anyway I can re-build my ID (admin ID) so that it gets back to factory settings?

Basically I want to reset my user account to it goes to the best possible factory setting. I really don't want to create another admin account and setup everything again!

Shreyas

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