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User profile for user: Palmer291
Palmer291 Author
User level: Level 1
0 points

Slow to boot and unusable MacBook Pro

Hello,


I'm having issues with my girlfriends MacBook Pro (OS X Yosemite, Ver 10.10.2).


When her laptop boots up it loads to the login screen, but once a password has been entered it takes an age to get to the desktop and then it's extremely slow and practically unusable from there on out (spinning wheel shows up and nothing can be clicked on or opened). If the screen goes to sleep then once space bar has been pressed, the screen remains black and only the mouse pointer can be seen. The only way to rectify this is to hard reset the laptop via the power button,


Her hard drive has over 300gb free of the available 400gb, so it's not a full drive issue.


I'm currently running the laptop in Safe Boot mode and it works okay (although still a little sluggish), and I am currently repairing permissions and repairing the drive via Disk Utility to see if this will help.


Does anyone know what the cause or the solution to this issue is? She feels it may be a hard drive issue but I'm not too certain. I'd greatly appreciate your help. We've tried to book in at a genius bar but our local Apple store doesn't have any appointments available and she desperately needs her laptop for work. I've included spec details below. I can also provide pictures of the startup if necessary.


THANKS!


MacBook Pro (15 inch, Mid 2012)

2.3GHz Intel Core i7

4GB 1600 MHz DDR3

Intel HD Graphics 4000 (null)

OS X Yosemite Version 10.10.2

Posted on Apr 15, 2015 5:17 AM

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3 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Apr 15, 2015 6:08 AM in response to Palmer291

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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User profile for user: Palmer291
Palmer291 Author
User level: Level 1
0 points

Apr 15, 2015 10:18 AM in response to Linc Davis

Hi Linc, thanks for getting back to me. It's taken me this long to log the message from console due to the laptop taking so long to load and be more unstable in Safe Boot mode (I should add that now there is a strange strobing effect on any open windows, and with each letter I type it's happening whilst I write this message, as if the screen is refreshing really slowly?).


Anyway, I managed to log the activity around the time shown below. Apologies for the amount of text but I thought I'd grab a minute or so after just in case I missed any important messages.


15/04/2015 17:53:28.000 kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (19F5E0AE-DF9C-4D51-9B33-B81A875A6933), pv 80298C60-16C7-4E3E-91B2-C68F0575750A, near LV byte offset = 146119065600.

15/04/2015 17:53:31.209 com.apple.xpc.launchd[1]: (com.apple.DataDetectorsDynamicData) The JoinExistingSession key is only available to Application services.

15/04/2015 17:53:31.214 com.apple.xpc.launchd[1]: (com.apple.FileSyncAgent.PHD.isRunning) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.

15/04/2015 17:53:31.216 com.apple.xpc.launchd[1]: (com.apple.mbloginhelper.user) This key does not do anything: OnDemand

15/04/2015 17:53:31.216 com.apple.xpc.launchd[1]: (com.apple.mbpluginhost.user) This key does not do anything: OnDemand

15/04/2015 17:53:31.220 com.apple.xpc.launchd[1]: (com.apple.secd) This key does not do anything: OnDemand

15/04/2015 17:53:31.220 com.apple.xpc.launchd[1]: (com.apple.secd) The ServiceIPC key is no longer respected. Please remove it.

15/04/2015 17:53:31.221 com.apple.xpc.launchd[1]: (com.apple.speech.speechsynthesisd) This key does not do anything: OnDemand

15/04/2015 17:53:31.222 com.apple.xpc.launchd[1]: (com.apple.TrustEvaluationAgent) This key does not do anything: OnDemand

15/04/2015 17:53:32.073 WindowServer[160]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'. Run with arg = -login

15/04/2015 17:53:32.247 DMProxy[249]: AMBD Services: connection interrupted: com.apple.AmbientDisplayAgent (Connection interrupted)

15/04/2015 17:53:32.255 com.apple.AmbientDisplayAgent[194]: AmbientDisplayAgent started

15/04/2015 17:53:32.293 com.apple.AmbientDisplayAgent[194]: AMBD initializing devices

15/04/2015 17:53:32.702 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class AMDRadeonX4000_AMDAccelDevice.

15/04/2015 17:53:32.703 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class AMDRadeonX4000_AMDAccelSharedUserClient.

15/04/2015 17:53:32.703 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class AMDSIVideoContext.

15/04/2015 17:53:32.703 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class Gen6DVDContext.

15/04/2015 17:53:32.703 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IGAccelDevice.

15/04/2015 17:53:32.703 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IGAccelSharedUserClient.

15/04/2015 17:53:32.703 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IGAccelVideoContextMain.

15/04/2015 17:53:32.703 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IGAccelVideoContextMedia.

15/04/2015 17:53:32.703 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IGAccelVideoContextVEBox.

15/04/2015 17:53:32.703 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IOBluetoothDeviceUserClient.

15/04/2015 17:53:32.703 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IOHIDParamUserClient.

15/04/2015 17:53:32.703 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IOSurfaceRootUserClient.

15/04/2015 17:53:32.704 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the mach service named com.apple.AirPlayXPCHelper.

15/04/2015 17:53:32.704 com.apple.audio.DriverHelper[248]: The plug-in named AirPlay.driver requires extending the sandbox for the mach service named com.apple.wirelessproxd.

15/04/2015 17:53:32.720 WindowServer[160]: CGXSetDisplayColorProfileAndTransfer: Display 0x042728c2: Unit 2; ColorProfile { 1537269776 }; TransferTable (256, 12)

15/04/2015 17:53:32.721 com.apple.AmbientDisplayAgent[194]: AMBD Agent: xpc connection became invalid during event handler

15/04/2015 17:53:32.821 com.apple.xpc.launchd[1]: (com.apple.appkit.xpc.sandboxedServiceRunner) The JoinExistingSession key is only available to Application services.

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Apr 15, 2015 1:32 PM in response to Palmer291

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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Slow to boot and unusable MacBook Pro

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