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iTunes & other apps suddenly & randomly interrupts playback for a few secs.

Hello guys,


I hope you're all well!


I have a problem with my MacBook Pro & audio/video apps:

iTunes & other apps (QuickTime, Logic & more) suddenly & randomly interrupts playback for a few seconds. It looks like buffering issue but all files are local and I have this problem only on my last Mac. I can't say that the problem appeared after OS X / iTunes update. But it seems like it's hardware problem. Any ideas about how to fix it? I use this Mac for live performances and I need to fix it :-)

MacBook Pro (Retina, 13-inch, Late 2013), OS X Yosemite (10.10.3)

Posted on Apr 15, 2015 5:49 AM

Reply
3 replies

Apr 15, 2015 6:05 AM in response to Tycoos Music

When you have the problem, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Apr 17, 2015 3:12 PM in response to Linc Davis

Thnx for reply. I've just did it. Here is the log ("trouble time" starts aprox. at 3:43:25, ends aprox. at 3:43:35)


18.04.15 3:43:22,000 kernel[0]: *** kernel exceeded 500 log message per second limit - remaining messages this second discarded ***

18.04.15 3:43:23,270 RunOuc[21116]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.3 instead of 10.10.3. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

18.04.15 3:43:23,270 RunOuc[21116]: 0 CarbonCore 0x9749a291 ___Gestalt_SystemVersion_block_invoke + 135

18.04.15 3:43:23,270 RunOuc[21116]: 1 libdispatch.dylib 0x93a960b5 dispatch_once_f + 251

18.04.15 3:43:23,270 RunOuc[21116]: 2 libdispatch.dylib 0x93a970d8 dispatch_once + 31

18.04.15 3:43:23,270 RunOuc[21116]: 3 CarbonCore 0x9741369d _Gestalt_SystemVersion + 1050

18.04.15 3:43:23,270 RunOuc[21116]: 4 CarbonCore 0x974127c0 Gestalt + 150

18.04.15 3:43:23,270 RunOuc[21116]: 5 QtCore 0x00022d0b QtCore + 15627

18.04.15 3:43:23,270 RunOuc[21116]: 6 ??? 0x8fe930b3 0x0 + 2414424243

18.04.15 3:43:23,289 com.apple.xpc.launchd[1]: (ouc.plist[21115]) Service exited with abnormal code: 1

18.04.15 3:43:23,289 com.apple.xpc.launchd[1]: (ouc.plist) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

18.04.15 3:43:23,304 ouc[21118]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.3 instead of 10.10.3. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

18.04.15 3:43:23,304 ouc[21118]: 0 CarbonCore 0x9749a291 ___Gestalt_SystemVersion_block_invoke + 135

18.04.15 3:43:23,304 ouc[21118]: 1 libdispatch.dylib 0x93a960b5 dispatch_once_f + 251

18.04.15 3:43:23,304 ouc[21118]: 2 libdispatch.dylib 0x93a970d8 dispatch_once + 31

18.04.15 3:43:23,304 ouc[21118]: 3 CarbonCore 0x9741369d _Gestalt_SystemVersion + 1050

18.04.15 3:43:23,304 ouc[21118]: 4 CarbonCore 0x974127c0 Gestalt + 150

18.04.15 3:43:23,304 ouc[21118]: 5 QtCore 0x0017cd0b QtCore + 15627

18.04.15 3:43:23,305 ouc[21118]: 6 ??? 0x8fe480b3 0x0 + 2414117043

18.04.15 3:43:23,448 ouc[21124]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.3 instead of 10.10.3. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

18.04.15 3:43:23,448 ouc[21124]: 0 CarbonCore 0x9749a291 ___Gestalt_SystemVersion_block_invoke + 135

18.04.15 3:43:23,448 ouc[21124]: 1 libdispatch.dylib 0x93a960b5 dispatch_once_f + 251

18.04.15 3:43:23,449 ouc[21124]: 2 libdispatch.dylib 0x93a970d8 dispatch_once + 31

18.04.15 3:43:23,449 ouc[21124]: 3 CarbonCore 0x9741369d _Gestalt_SystemVersion + 1050

18.04.15 3:43:23,449 ouc[21124]: 4 CarbonCore 0x974127c0 Gestalt + 150

18.04.15 3:43:23,449 ouc[21124]: 5 QtCore 0x0017cd0b QtCore + 15627

18.04.15 3:43:23,449 ouc[21124]: 6 ??? 0x8fedf0b3 0x0 + 2414735539

18.04.15 3:43:33,311 RunOuc[21130]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.3 instead of 10.10.3. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

18.04.15 3:43:33,311 RunOuc[21130]: 0 CarbonCore 0x9749a291 ___Gestalt_SystemVersion_block_invoke + 135

18.04.15 3:43:33,311 RunOuc[21130]: 1 libdispatch.dylib 0x93a960b5 dispatch_once_f + 251

18.04.15 3:43:33,311 RunOuc[21130]: 2 libdispatch.dylib 0x93a970d8 dispatch_once + 31

18.04.15 3:43:33,311 RunOuc[21130]: 3 CarbonCore 0x9741369d _Gestalt_SystemVersion + 1050

18.04.15 3:43:33,311 RunOuc[21130]: 4 CarbonCore 0x974127c0 Gestalt + 150

18.04.15 3:43:33,311 RunOuc[21130]: 5 QtCore 0x00022d0b QtCore + 15627

18.04.15 3:43:33,311 RunOuc[21130]: 6 ??? 0x8febe0b3 0x0 + 2414600371

18.04.15 3:43:33,331 com.apple.xpc.launchd[1]: (ouc.plist[21129]) Service exited with abnormal code: 1

18.04.15 3:43:33,332 com.apple.xpc.launchd[1]: (ouc.plist) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

18.04.15 3:43:33,347 ouc[21132]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.3 instead of 10.10.3. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

18.04.15 3:43:33,348 ouc[21132]: 0 CarbonCore 0x9749a291 ___Gestalt_SystemVersion_block_invoke + 135

18.04.15 3:43:33,348 ouc[21132]: 1 libdispatch.dylib 0x93a960b5 dispatch_once_f + 251

18.04.15 3:43:33,348 ouc[21132]: 2 libdispatch.dylib 0x93a970d8 dispatch_once + 31

18.04.15 3:43:33,348 ouc[21132]: 3 CarbonCore 0x9741369d _Gestalt_SystemVersion + 1050

18.04.15 3:43:33,348 ouc[21132]: 4 CarbonCore 0x974127c0 Gestalt + 150

18.04.15 3:43:33,348 ouc[21132]: 5 QtCore 0x0017cd0b QtCore + 15627

18.04.15 3:43:33,348 ouc[21132]: 6 ??? 0x8fede0b3 0x0 + 2414731443

18.04.15 3:43:33,489 ouc[21138]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.3 instead of 10.10.3. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

18.04.15 3:43:33,489 ouc[21138]: 0 CarbonCore 0x9749a291 ___Gestalt_SystemVersion_block_invoke + 135

18.04.15 3:43:33,489 ouc[21138]: 1 libdispatch.dylib 0x93a960b5 dispatch_once_f + 251

18.04.15 3:43:33,489 ouc[21138]: 2 libdispatch.dylib 0x93a970d8 dispatch_once + 31

18.04.15 3:43:33,489 ouc[21138]: 3 CarbonCore 0x9741369d _Gestalt_SystemVersion + 1050

18.04.15 3:43:33,489 ouc[21138]: 4 CarbonCore 0x974127c0 Gestalt + 150

18.04.15 3:43:33,489 ouc[21138]: 5 QtCore 0x0017cd0b QtCore + 15627

18.04.15 3:43:33,489 ouc[21138]: 6 ??? 0x8fec60b3 0x0 + 2414633139





18.04.15 3:43:33,000 kernel[0]: *** kernel exceeded 500 log message per second limit - remaining messages this second discarded ***




Any ideas?)

Apr 18, 2015 4:07 PM in response to Tycoos Music

Disconnect the Huawei USB network device, if it's connected, and remove the software. Test.

Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

iTunes & other apps suddenly & randomly interrupts playback for a few secs.

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