Self-Servicing Account Program - how to register

Question

Level 1

7 points

Self-Servicing Account Program - how to register

I am from DK, and have the ACMT exam, which gives me access to the so called Self-Servicing Account Program. I have written lots of mails to different apple mail adresses on how to register, but not yet recieved anything back with the last month?!?

It stands in the bottom

Application and Additional Information

For more information about Apple’s Self-Servicing Account program, contact your Apple Account Executive.

But who is my Apple Account executive ? We as business are having apple products, but no direct contact to apple, so how to register ?!

Hope someone can help?

Posted on Apr 15, 2015 6:51 AM

Reply

Answer 1

Sep 15, 2017 11:33 AM in response to deggie

I'm just glad I did not have a mouth full of coffee when I read your answer 😁👿😀

7:33 pm Friday; September 15, 2017

 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone 6 iOS 10.x and an iPad (2)

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Answer 2

mfinger1

Level 1

4 points

Sep 14, 2017 5:16 AM in response to rossoneris

hello;

Please correct me if I am wrong, but I believe one of the requirements for Apple's SSA status is that your organization has a base of 1000 Apple products that they support. Otherwise you may want to search for Apple's AASP status to be an authorized service provider.

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Answer 3

Apr 15, 2015 1:53 PM in response to rossoneris

Hi

I have asked the Hosts to look at this as I don't think other everyday users can help.

9:53 pm Wednesday; April 15, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Reply

Answer 4

ChitlinsCC

Level 7

20,924 points

Apr 15, 2015 2:26 PM in response to rossoneris

Here is what little I can find > https://www.apple.com/support/programs/ssa/

From the Contact Us page > https://www.apple.com/dk/contact/

Apple Store til erhverv

Er du erhvervskunde eller professionel bruger, kan du gå ind på Apple Store for Business eller ringe til 80 60 10 43. Vi har åbent 9:00-18:00, mandag til fredag. Apple Store til Erhverv tilbyder en række ydelser for virksomheder og finansielle løsninger, såsom trade-in og specielle tilbud.

ÇÇÇ

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Answer 5

deggie

Level 10

167,183 points

Apr 15, 2015 3:37 PM in response to rossoneris

Is your shop an Authorized Reseller or Authorized Service site?

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Answer 6

rossoneris Author

Level 1

7 points

Apr 15, 2015 10:01 PM in response to deggie

We are a business, that only want to handle our own apple products (we are not selling apple products, or want to serve other customers apple products)

As I can see at least 50 apple devices is needed, to be able to have an "self service" account.

have tried to write to

ssa.program@apple.com

But they are just for US and not DK, and don´t know who I should contact

Reply

Answer 7

ChitlinsCC

Level 7

20,924 points

Apr 16, 2015 9:02 AM in response to rossoneris

If you meet the minimum 50 count, and they were bought in an bulk in any fashion, your purchasing department should have the contact for your Apple Rep

use what email & phone # you have
explain your INABILITY to find the right info if they respond that they are not the right people
ask for a Supervisor or Department Head
basically, be proactively persistent

if you continue to be frustrated

CALL Apple World Headquarters
- 1 Infinite Loop
  Cupertino, CA 95014
  (408) 996-1010
Virksomhedsoplysninger
- Use every contact POSSIBLE on the Danish Contact page
  http://www.apple.com/dk/contact/

Reply

Answer 8

deggie

Level 10

167,183 points

Sep 14, 2017 5:28 PM in response to mfinger1

I hope they didn't wait 2 and a half years for your answer.

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