When trying to print from my iMac running Yosemite to my HP Officejet Pro 6830, I get the message: "the printer is not connected". Any ideas? Thank you for your feedback..

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Level 1

9 points

When trying to print from my iMac running Yosemite to my HP Officejet Pro 6830, I get the message: "the printer is not connected". Any ideas? Thank you for your feedback..

I have a late 2013 iMac with an Intel Core i5 processor running Yosemite v 10.10.3. It is usb-connected to a HP OfficeJet Pro 6830 printer. When I attempt to print, I get the message in the printer window: "The printer is not connected". Any feedback as to how to proceed? Thank you for your feedback...

iMac, Mac OS X (10.6.8), HP Deskjet 5650 printer

Posted on Apr 15, 2015 9:55 AM

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Answer 1

Apr 15, 2015 10:52 AM in response to 410ElkPoint

Get in touch w/HP Support and/or read the printer's user manual.

Check to make sure you are using HP latest printer drivers for your OS system.

http://support.apple.com/kb/HT3669Printer and scanner software available for download

http://support.apple.com/kb/PH18614OS X Yosemite: Reset the printing system

What to do when you can't print

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running Yosemite v 10.10.3.

Per your system profile, "Mac OS X (10.6.8)"

Conflicting info: Please update/correct your profile so that you can receive the correct troubleshooting suggestions. This will assist the users in trying to help you. Thank you.

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Answer 2

rkaufmann87

Level 10

140,856 points

Apr 15, 2015 10:54 AM in response to 410ElkPoint

Have you done any troubleshooting such as:

Restarting the computer
Checking the cable is still attached or even better trying another USB cable?

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