Pop-up windows

Every time you click on what? stedman1 gave you several links. If you mean the one for AdwareMedic, the Downlight adware was intentionally written to direct users away from that site to try and stop you from removing it. Though it should already have been blocked in Yosemite.

Regardless, that sounds like what you may have. Follow Apple's manual instructions for removing it. Or click here for a direct download link for AdwareMedic.

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Answer 4

thomas_r.

Level 7

31,989 points

Apr 16, 2015 10:45 AM in response to kenfromgreensboro

kenfromgreensboro wrote:

Every time I click on it, it takes me to a PC download and I can't install it.

None of the pages that stedman1 referred you to should list any Windows PC downloads. This is probably due to adware on your computer redirecting you to the wrong page, or modifying the page that you are viewing. Try Kurt's suggestions first. If that doesn't work, start up in safe mode and try downloading AdwareMedic. Run AdwareMedic while in safe mode to remove any adware on your computer.

I'll be very interested in hearing what adware is found to be causing this problem!

If that doesn't fix it, please post back here for more options.

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Answer 5

Apr 16, 2015 10:50 AM in response to thomas_r.

By restarting in "Safe" mode, it took me to the proper link and I was able to download the software. It deleted several malware items. I went to Amazon and nothing has popped up yet. Normally I would have gotten some little window that I needed to turn off. Thank you for all of your help!!

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Answer 6

thomas_r.

Level 7

31,989 points

Apr 16, 2015 12:03 PM in response to kenfromgreensboro

I'd be very interested in finding out what was removed, so I know what adware is currently behaving this way. In AdwareMedic, choose Open Scan Log from the Scanner menu. Then, copy the contents of the window that opens in TextEdit and paste that information here.

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Answer 7

Apr 17, 2015 10:25 AM in response to thomas_r.

Sure, but now I have a different problem. Before, occationally when my computer would go into sleep mode over night, things would freeze up by the time I returned and I would need to restart. Now it freezes immediately after restart and I can only run in safe mode. Is there an extention or something I can throw away that can be regenerated or something I can do to prevent this from happening?

Thank you Thomas.

2015-04-16 12:23:00: ----- Scan Started -----

2015-04-16 12:23:01: Scanning with signatures version 60

2015-04-16 12:23:07: Spigot : /Users/k4ding/Library/Safari/Extensions/Amazon Shopping Assistant.safariextz , /Users/k4ding/Library/Safari/Extensions/Ebay Shopping Assistant.safariextz , /Users/k4ding/Library/Safari/Extensions/Searchme.safariextz , /Users/k4ding/Library/Safari/Extensions/SlickSavings.safariextz , /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/hbcennhacfaagdopikcegfcobcadeocj , /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/hjalolmjgklbjgaomjjofphdjnajmnim , /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/icdlfehblmklkikfigmjhbmmpmkmpooj , /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/mhkaekfpcppmmioggniknbnbdbcigpkk , /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/pfndaklgolladniicklehhancnlgocpp , /Users/k4ding/Library/Application Support/Google/Chrome/External Extensions/hjalolmjgklbjgaomjjofphdjnajmnim.json , /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/extensions/searchme@mybrowserbar.com.xpi , /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/extensions/{46eddf51-a4f6-4476-8d6c-3 1c5187b2a2f}.xpi , /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/extensions/{84a93d51-b7a9-431e-8ff8-d 60e5d7f5df1}.xpi , /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/extensions/{f894a29a-f065-40c3-bb19-d a6057778493}.xpi

2015-04-16 12:23:07: Spigot : /Users/k4ding/Library/Safari/Extensions/jbsearch.safariextz

2015-04-16 12:23:07: Spigot : /Users/k4ding/Library/Application Support/Spigot

2015-04-16 12:23:14: Spigot : /Users/k4ding/Library/Safari/Extensions/jbsearch.safariextz

2015-04-16 12:23:18: Spigot : /Users/k4ding/Library/Safari/Extensions/jbsearch.safariextz

2015-04-16 12:23:23: GoPhoto : /Users/k4ding/Library/Safari/Extensions/GoPhoto.it V9.0-2.safariextz , /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/ccfjbdjailljfihgkoccfbiljjapiijb , /Users/k4ding/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/2ea36bf1-0877-4aaa-882c-ff78f7d9d95c@dfb1672d-116a- 4eb4-8be0-44786bd1d3dd.com

2015-04-16 12:23:23: GoPhoto : /Users/k4ding/Library/Application Support/Google/Chrome/External Extensions/ccfjbdjailljfihgkoccfbiljjapiijb.json

2015-04-16 12:23:23: Genieo : /Users/k4ding/Library/Safari/Extensions/Omnibar.safariextz

2015-04-16 12:23:23: Genieo : /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/searchplugins/my-homepage.xml

2015-04-16 12:23:23: Vidx/MacVX : /Users/k4ding/Library/Safari/Extensions/extension.safariextz , /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/badhocdglgomkmfhjefnfnfalfffgaol , /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/extensions/huf@dfqiey.com

2015-04-16 12:23:26: Vidx/MacVX : /Users/k4ding/Library/Safari/Extensions/extension.safariextz

2015-04-16 12:23:34: Buca Apps : /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/ccfjbdjailljfihgkoccfbiljjapiijb , /Users/k4ding/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/2ea36bf1-0877-4aaa-882c-ff78f7d9d95c@dfb1672d-116a- 4eb4-8be0-44786bd1d3dd.com

2015-04-16 12:23:34: Buca Apps : /Users/k4ding/Library/LaunchAgents/com.webhelper.plist

2015-04-16 12:23:34: Buca Apps : /Users/k4ding/Library/LaunchAgents/com.webtools.update.agent.plist

2015-04-16 12:23:34: Buca Apps : /Users/k4ding/Library/LaunchAgents/com.webtools.uninstaller.plist

2015-04-16 12:23:34: Buca Apps : /Users/k4ding/Library/Application Support/webHelperApp

2015-04-16 12:23:34: Buca Apps : /Users/k4ding/Library/WebTools

2015-04-16 12:23:34: Buca Apps : /Applications/WebTools.app

2015-04-16 12:23:34: ----- Scan Ended -----

2015-04-16 12:24:49: +++++ Attempting to remove adware +++++

2015-04-16 12:24:49: /Users/k4ding/Library/Safari/Extensions/Amazon Shopping Assistant.safariextz

2015-04-16 12:24:49: /Users/k4ding/Library/Safari/Extensions/Ebay Shopping Assistant.safariextz

2015-04-16 12:24:49: /Users/k4ding/Library/Safari/Extensions/Searchme.safariextz

2015-04-16 12:24:49: /Users/k4ding/Library/Safari/Extensions/SlickSavings.safariextz

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/hbcennhacfaagdopikcegfcobcadeocj

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/hjalolmjgklbjgaomjjofphdjnajmnim

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/icdlfehblmklkikfigmjhbmmpmkmpooj

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/mhkaekfpcppmmioggniknbnbdbcigpkk

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/pfndaklgolladniicklehhancnlgocpp

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Spigot/Searchme.chromeextension.crx

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Google/Chrome/External Extensions/hjalolmjgklbjgaomjjofphdjnajmnim.json

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/extensions/searchme@mybrowserbar.com.xpi

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/extensions/{46eddf51-a4f6-4476-8d6c-3 1c5187b2a2f}.xpi

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/extensions/{84a93d51-b7a9-431e-8ff8-d 60e5d7f5df1}.xpi

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/extensions/{f894a29a-f065-40c3-bb19-d a6057778493}.xpi

2015-04-16 12:24:49: /Users/k4ding/Library/Safari/Extensions/jbsearch.safariextz

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Spigot

2015-04-16 12:24:49: /Users/k4ding/Library/Safari/Extensions/jbsearch.safariextz

2015-04-16 12:24:49: /Users/k4ding/Library/Safari/Extensions/GoPhoto.it V9.0-2.safariextz

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/ccfjbdjailljfihgkoccfbiljjapiijb

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/2ea36bf1-0877-4aaa-882c-ff78f7d9d95c@dfb1672d-116a- 4eb4-8be0-44786bd1d3dd.com

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Google/Chrome/External Extensions/ccfjbdjailljfihgkoccfbiljjapiijb.json

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/user.js

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/prefs.js

2015-04-16 12:24:49: /Users/k4ding/Library/Safari/Extensions/Omnibar.safariextz

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/searchplugins/my-homepage.xml

2015-04-16 12:24:49: /Users/k4ding/Library/Safari/Extensions/extension.safariextz

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/badhocdglgomkmfhjefnfnfalfffgaol

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/extensions/huf@dfqiey.com

2015-04-16 12:24:49: /Users/k4ding/Library/Safari/Extensions/extension.safariextz

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Google/Chrome/Default/Preferences

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Google/Chrome/Default/Extensions/ccfjbdjailljfihgkoccfbiljjapiijb

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/2ea36bf1-0877-4aaa-882c-ff78f7d9d95c@dfb1672d-116a- 4eb4-8be0-44786bd1d3dd.com

2015-04-16 12:24:49: /Users/k4ding/Library/LaunchAgents/com.webhelper.plist

2015-04-16 12:24:49: /Users/k4ding/Library/LaunchAgents/com.webtools.update.agent.plist

2015-04-16 12:24:49: /Users/k4ding/Library/LaunchAgents/com.webtools.uninstaller.plist

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/webHelperApp

2015-04-16 12:24:49: /Users/k4ding/Library/WebTools

2015-04-16 12:24:49: /Applications/WebTools.app

2015-04-16 12:24:49: /Users/k4ding/Library/Application Support/Firefox/Profiles/7x4iynsy.default/user.js

2015-04-16 12:24:49: +++++ Adware removal complete +++++

2015-04-16 12:25:07: ===== Attempting restart =====

2015-04-16 12:59:12: ----- Scan Started -----

2015-04-16 12:59:12: Scanning with signatures version 60

2015-04-16 13:01:39: No adware found

2015-04-16 13:01:39: ----- Scan Ended -----

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Answer 8

thomas_r.

Level 7

31,989 points

Apr 17, 2015 12:35 PM in response to kenfromgreensboro

kenfromgreensboro wrote:

Sure

Wow, that's quite a list of adware! Unfortunately, it doesn't narrow the field too much regarding which adware might have caused this problem... except that it doesn't appear to be due to the one I would have considered the prime suspect.

Before, occationally when my computer would go into sleep mode over night, things would freeze up by the time I returned and I would need to restart. Now it freezes immediately after restart and I can only run in safe mode.

That suggests that there's a different problem with your system, probably unrelated to adware, but very likely related to some of the junk software that may have been installed along with the adware. Plus, that much adware means you've been downloading a lot of stuff from bad sites, and that stuff could also be responsible.

When the computer freezes, is it displaying any kind of a message, or just becoming unresponsive?

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