Q: iphone 4s after upgrade screen is black on incoming calls, call is dropped when going to incoming call

iPhone 4s, model MD276LL/A , iOS 8.3, capacity 16 G, version8.3 (12F70)

Possibly related to a recent upgrade, the screen remains black, and when logging on I must manually navigate to the phone once I have opened this window the incoming call does not show and calls are dropped.

MacBook Pro (Retina, 13-inch, Late 2012), iOS 8.3

Posted on Apr 15, 2015 1:00 PM

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Q: iphone 4s after upgrade screen is black on incoming calls, call is dropped when going to incoming call

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by pedro d,Helpful

pedro d Apr 18, 2015 10:49 PM in response to Richqu
Community Specialists

Apr 18, 2015 10:49 PM in response to Richqu
Hello there, Richqu.

Sorry to hear you're having issues with the screen on your iPhone remaining black. The following Knowledge Base article provides some good troubleshooting for the issue you're describing:

Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support

If you see a solid color screen (black, white or blue)
Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
Reset your device while it's plugged in.
If resetting doesn’t fix the issue, restore your device.
If you still see the issue after you restore, contact Apple Support.

Thanks for reaching out to Apple Support Communities.

Cheers,
Pedro.
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by Richqu,

Richqu Apr 18, 2015 10:55 PM in response to Richqu
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Apr 18, 2015 10:55 PM in response to Richqu

Thank you for the response, point 2 the issue we, discovered the cause was failure to turn off the phone then restart. This may have been advised following the upgrade.
Richqu
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Q: iphone 4s after upgrade screen is black on incoming calls, call is dropped when going to incoming call

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by pedro d,★Helpful

If you see a solid color screen (black, white or blue)

by Richqu,

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by pedro d,Helpful