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Q: My camera does not work I get a black screen
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Apr 18, 2015 2:03 PMby joe_7399,Hi Boney,
Welcome to the Apple Support Communities!
I understand that the rear camera on your iPhone is not functioning as you would expect. In this situation, I would recommend reading over and working through the suggested troubleshooting steps in the attached article.
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
- If your device has a front and rear camera, try both cameras by tapping
(camera swap icon). If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Best regards,
Joe
