Dave Hossack

Level 1 (13 points)

Apple TV

Q: iTunes won't close down.

Hi. First time of asking a question so hopefully I will include all sufficient information.

Windows 7 Home Premium, 64 bit.

iTunes latest version as of today (15 April 2015).

iTunes won't close down. Continually freezes and I have to use Task Manager to close it down. Any suggestions?

iPod touch (5th generation), iOS 8.3

Posted on Apr 15, 2015 2:02 PM

I have this question too

Q: iTunes won't close down.

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Helpful answers

by braden85,

braden85 Apr 18, 2015 2:16 PM in response to Dave Hossack
Community Specialists

Apr 18, 2015 2:16 PM in response to Dave Hossack

Hey Dave Hossack,

I understand that you are experiencing an issue with iTunes on your Windows computer. Here is an article for you that can help you address this iTunes issue with some troubleshooting steps:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
https://support.apple.com/en-us/HT203206

Thanks for using the Apple Support Communities!

Cheers,

Braden
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by Dave Hossack,

Dave Hossack Apr 21, 2015 1:45 AM in response to braden85
Level 1 (13 points)

Apple TV

Apr 21, 2015 1:45 AM in response to braden85

Thanks for your assistance. What seems to work best is going to file and then exit, rather than clicking in the red box with the white x. Not sure why that would make a difference but it does. Once again, many thanks.
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