HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod

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Prateek2692
Level 1 (0 points)

Q: My iphone 6 which is 10 days old just got dead.

How is this possible that apple's latest device got dead.

It was 24% charge i last saw . I opened settings and it get stunned then i pressed sleep button ( on right side). When i again pressed to start then it did not start . My most important data and some precious photos are gone. I never ever expect this from apple inc.

iPhone 6, iOS 8.3

Posted on Apr 15, 2015 3:39 PM

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Prateek2692

Q: My iphone 6 which is 10 days old just got dead.

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  • by Drew Reece,

    Drew Reece Drew Reece Apr 15, 2015 3:47 PM in response to Prateek2692
    Level 5 (7,490 points)
    Notebooks
    Apr 15, 2015 3:47 PM in response to Prateek2692

    Plug it in to power - see if it charges.

    If it fails to work take it back to where you purchased it or make an appointment at a genius bar.

    https://www.apple.com/retail/storelist/

     

    You have to back up your own data - you can't blame Apple if data gets lost, all devices have the potential to fail, even new Apple devices. You have a warranty that will allow you to seek a replacement or you may be able to return it outright (there is a 14 day return policy on new devices IIRC).

     

    Contact Apple ASAP.