office 365 subscription renewal problem

I'm not sure if the fault lies with Apple or Microsoft. Somehow the communication is broken such that Microsoft does not (in some cases at least) recognize an Office 365 subscription autorenewal through iTunes. In any case, I suggest you simplyrenew your subscription through MS, and then obtain a refund from Apple. This essentially resolved the issue for me.

As of today, I also cannot properly access my Office programs. Like you, this is a catastrophe for me since I depend on Office for my work. I contacted Microsoft (by chat) and told them that (1) although my subscription was autorenewed on iTunes for one year, and (2) that I had the receipt from iTunes store to prove it, Microsoft nonetheless proceeded to cancel the subscription after only two 2 days. The help person informed me that nothing could be done by Microsoft, and that I had to get in touch with Apple. I sent Apple an email yesterday, and hopefully they will get back to me very soon with an immediate solution to this EXTREMELY ANNOYING PROBLEM😠.

My issue has now been resolved. In summary: My Office 365 subscription was autorenewed by iTunes but for whatever reason it was cancelled a few days later by Microsoft. Microsoft then informed me that there was no Office 365 subscription associated with my account, and that as far as they were concerned the only way I would be able to access my programs was to renew the subscription through them.....which I did for $99. I then requested refund from the iTunes store, which was granted. So.......it was an annoying issue, and I wasted considerable time going back and forth between Apple and Microsoft, but now all seems good.