The Thunderbolt port next to the power connector does not work. The second port works fine.
Is there any way to troubleshoot this?
This is a 15" MacBook Pro Retina Late 2013 laptop.
iMac, OS X Mountain Lion (10.8.4), One the HD stops running its fine
Hi mikecalderone,
Your profile states you are running Mountain Lion on your MacBook Pro? If so, the resource below will explain some steps to try if your Thunderbolt port isn't working properly. Have you tried multipled devices in the Thunderbolt port?
OS X Mountain Lion: If a Thunderbolt device isn’t working
https://support.apple.com/kb/PH11408?locale=en_US
Thunderbolt ports and displays: Frequently asked questions (FAQ) - Apple Support
https://support.apple.com/en-us/HT204154
Regards,
- Judy
Hi Judy
I am using Yosemite 10.10.3
I have tried my 27" thunderbolt display and WD Thunderbolt Harddrive.
Both of these work in thunderbolt port 2, but not in Thunderbolt port 1 next the to power port.
Right now I have the Apple Thunderbolt display plugged in to Thunderbolt port 2 and WD HD plugged into the Thunderbolt port on the display, and that works fine. Port 1 is non-functional
Hi mikecalderone,
It sounds like a hardware issue. At this point, I would suggest getting in contact with one of our technical advisors for additional troubleshooting. Or, have an Apple Store Genius or an Apple Authorized Service provider do a physical inspection of your display. Here's the link to get started:
https://getsupport.apple.com/GetproductgroupList.action
- Judy
Thunderbolt port not working
