HT204570: Get help with your iCloud Photo Library
Learn about Get help with your iCloud Photo Library
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Helpful answers
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Apr 16, 2015 2:05 PM in response to craig and lisaby LarryHN,Try again
Something is wrong with your post
I have nearly 500 photos to upload to iCloud photo but only 1547 have uploaded since last week
LN
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Apr 16, 2015 3:00 PM in response to craig and lisaby davestreck,I have a similar problem. 13,000+ items to upload, running 10.10.3 on a good home broadband connection. Photos seemed to chug along fine for a while. Now uploading has slowed to a crawl. 24 hrs later and still 10,000 items to go. I'm wondering if I should just cancel the whole operation.
Are others experiencing such a long upload time? Looks like it will be a week before the whole library is uploaded...
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Apr 16, 2015 8:16 PM in response to davestreckby berzi76,Same boat here. I have about 20,000 photos and it's been 5 days. Not sure what is going on.
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May 8, 2015 2:18 PM in response to craig and lisaby Quest2308,I have the same problem 19972 photos and 668 Videos. I have 200GB storage and only around 6500 items seam to upload (i have been trying for around a month now :-( )
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May 9, 2015 2:31 AM in response to craig and lisaby Robert Laubscher,Upload is a huge problem.
I do have 40K pic's and after 2 weeks only half is uploaded to the cloud.
My photos are in a sparsebundle file. First this the file is not mounted automatically and then I have to access it with photos to upload. But photos cannot be left alone as it would close and end upload to the cloud.
This is really not a nice experience.
Second I cannot access the library with another account as I used to do with IPhoto to share the library with another account (I will search for another entry to discuss this).
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May 9, 2015 5:18 AM in response to craig and lisaby MarkG-01,I had this same problem where the photo app stalled for days with over 13,000 photos to download. I changed the power settings on my MacBook and it solved the issue - overnight, the 13,000+ went down to 6,000 and the remaining downloaded that day. Go to system preferences/Energy Saver click on "Power Adaptor" and uncheck "put hard disks to sleep when possible" and slide the computer sleep button to "never sleep". This worked for me. Make sure you plug in your Mac. Good luck!
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May 9, 2015 8:17 AM in response to craig and lisaby MacMuck,I´m having the same problem. There´s nothing going on for about 3 weeks. I hoped for the next OS Update but there is none in sight. I´ll try the hint from MarkG-01 (thanks ), but I´m using an iMac so the sleep mode shouldn´t be the problem. Yesterday I´ve imported about 20 new photos, the counter changed the first time since this 3 weeks and raised for this 20 pix and today there seemed to be the first upload, just about this 20 pix. But when I´m looking in my iPhone or in my iCloud (iCloud Photo is crashing when I´m using Photo at the same time) this new pix aren´t online, so only Tim Cook know´s what was uploaded. I think there should be more possibilities to see which pix are online yet in Photos and there should be a manual possibility for uploading selected photos. There will be some work to do for Apple until Photos is a usable program. I hope they will do it quite fast.
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May 12, 2015 10:54 AM in response to MacMuckby MacMuck,Wanna read a quite funny detail to this problem: I told you my problems with an unstartable upload. Now I saw the only chance in repairing my Photo library, so I did. It took some time, but afterwards Photo started to reorganize and restart the upload. And it worked. Photo is really uploading... But: I´ve 20.617 photos and 176 videos (summary 20.793 files). The upload started with about 20.900 files. Now, after some hours of uploading, the counter is at 20.800 remaining files - still 7 files more than I own
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May 17, 2015 8:16 AM in response to craig and lisaby napuli,I am having the same problem. The upload of photos from my mac into the cloud is not working. I am on my second attempt and here are my numbers:
13,357 May 14 (Day 1)
12,855 May 15 (502 pics)
12,830 May 16 (25 pics)
12,818 May 17 (12 pics)
According to the current upload rate it will take 1,068 days to upload my library. That's 3 years. Something is wrong for sure.
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May 17, 2015 8:43 AM in response to MarkG-01by Peter DiSalvo,Sorry - I tried that and yes it did seem to get my system to upload more photos. Seemed like I almost had my 12,000 photos uploaded. My system eventually went to sleep while I went on business trip, I came back to and was back up to 12,000 photos being uploaded and 70 being added. System overheating and getting warning about core over 205 degrees while in Activity monitor the process "com.apple.photos.VideoConversionService" is using 308% of CPU. This synch with iCloud has been going on for one month, since April 17 when I upgraded to 10.10.3 (14D136). My MBP is an Early 2011 the ones where the connection to the video card has been fried - I'm afraid this iCloud will only send my in for another $325 temporary repair. I don't understand why so much of my MBP resources are needed to upload to iCloud. I was using Google Photos Backup and it does not use anywhere close to the amount of resources that Photos and iCloud use.
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Jul 4, 2015 10:53 AM in response to Robert Laubscherby Robert Laubscher,After a couple of weeks all photos are now in the cloud. But now Fotos crashed and tries to upload the library again. Oh and it posted my video card - like Peter is mentioning in his post.
The cloud experience with Apple is looking more and more troublesome - and no way back to iPhoto.
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Jul 4, 2015 11:27 AM in response to napuliby léonie,According to the current upload rate it will take 1,068 days to upload my library. That's 3 years. Something is wrong for sure.
The upload to iCloud can hang, if your Photos Library contain media that cannot be processed, for example some videos or image files that are corrupted or in an unsupported format. Then Photos might try over and over again to upload the files that cannot be uploaded instead of proceeding with the ones that can. Do you have any files in an unusual format in your library? Or can you guess from the files that did upload which would be next to upload and check them?