updating from itunes 8.3

Hi f1girl,

The -23 error is indicative of a hardware issue with your computer or your iPhone. The information outlined below provides information that can help resolve this error message.

Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.

These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.

1. Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
3. Make sure that your security software and settings are allowing communication between your device and update servers.
4. If you still see the error message when you update or restore, contact Apple support.

Get help with iOS update and restore errors
https://support.apple.com/en-us/HT204770

All my best,

Allen

f1girl,

Glad to hear that you've got it sorted!

Cheers,

Allen