How come I can't send audio message more than 10 seconds?

Question

Level 1

0 points

How come I can't send audio message more than 10 seconds?

When I record an audio message it stops at 10 seconds. I have friends who have Iphones and they can record longer than 10 seconds. Why is it not happening to my phone?

iPhone 6 Plus, iOS 8.3

Posted on Apr 16, 2015 11:25 AM

Reply

Answer 1

jason269

Community Specialist

Apr 19, 2015 11:46 AM in response to maricrisf

Hello, maricrisf.

Thank you for visiting Apple Support Communities.

I understand that you are unable to send an audio message longer than 10 seconds. Try forcing all open applications to close and restart the device. Once this is done, test sending a message. If this does not work, could you tell me how much space you show available in Settings > General > About?

Force an app to close in iOS

Restart or reset your iPhone, iPad, or iPod touch

Cheers,

Jason H.

Reply

Answer 2

Apr 19, 2015 11:48 AM in response to maricrisf

In another thread on the subject, people discovered that the problem was related to their case and/or screen protector.

Reply

Answer 3

maricrisf Author

Level 1

0 points

Apr 27, 2015 10:52 AM in response to jason269

Hi Jason,

I did the reset and it still is not working. I still have over 80GB left of space since I have the 128GB phone.

Reply

Answer 4

maricrisf Author

Level 1

0 points

Apr 27, 2015 10:54 AM in response to IdrisSeabright

Hi Meg,

I looked at similar thread pertaining to that and I tried moving my finger while recording it helped a little bit it stopped at the most under a minute. I have a friend who was able to record over 5 minutes. Granted he didn't have a screen protector at that time.

Does anyone know why the screen protector or the case hinders from it?

Thank you!

Reply