Problem Adding Music From iTunes to iPhone

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Problem Adding Music From iTunes to iPhone

Whenever I try to add music that wasn't purchased from the iTunes store, such as online downloads and albums I ripped off old CDs, they will not sync to my music library on my iPhone. I have an iPhone 6 with the newest iOS. Whenever I add these music downloads from online and CDs (again, ones that weren't purchased through the Store), they show up for a short while on the iPhone Music Library and then disappear. It is very frustrating. What can I do to resolve this problem?

iPhone 6, iOS 8.1.3

Posted on Apr 16, 2015 12:29 PM

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Answer 1

Brett L

Community Specialist

Apr 19, 2015 11:56 AM in response to mattsedgwick

Hi Matt,

If you are having issues with your iPhone not retaining music that was not purchased from the iTunes Store, you may want to try some things to troubleshoot.

First, quit all running applications and test again -

Force an app to close in iOS

Next, I would try restarting and if needed resetting the iPhone -

Restart or reset your iPhone, iPad, or iPod touch

If the issue is still present, you may want to restore the iPhone as a new device -

How to erase your iOS device and then set it up as a new device or restore it from backups

Thanks for using Apple Support Communities.

Best,

Brett L

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