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Audio playback frequencies are distorted...

All of a sudden, audio playback through my speakers/headphone jack is muddy and distorted. Sometimes, the vocal track disappears completely. This is not just in iTunes (where I've unsuccessfully tried to adjust the equalizer), it's also on Youtube videos. Sonos, which does NOT go thru system audio, sounds fine. I'm including etrecheck diagnostics. Thanks for any ideas. Oh, and the only thing that's changed, systemwise, is the latest Yosemite upgrade. The problem started after that, but not immediately after.


Problem description:

Audio playback is distorted


EtreCheck version: 2.1.8 (121)

Report generated April 16, 2015 at 11:20:10 PM CDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)

MacBook Pro - model: MacBookPro11,1

1 2.4 GHz Intel Core i5 CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery Health: Normal - Cycle count 298


Video Information: ℹ️

Intel Iris

Color LCD spdisplays_2560x1600Retina


System Software: ℹ️

OS X 10.10.3 (14D131) - Time since boot: 1:26:40


Disk Information: ℹ️

APPLE SSD SD0256F disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 150.14 GB (103.49 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 100.00 GB (26.24 GB free)


USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Maxtor OneTouch 160.04 GB

OneTouch4 Mini (disk1s1) /Volumes/OneTouch4 Mini : 160.04 GB (116.48 GB free)

Seagate USB Mass Storage 100.03 GB

Seagate 100 (disk2s1) /Volumes/Seagate 100 : 100.03 GB (91.52 GB free)


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.bose.bluetooth (1.0.0) [Click for support]

[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]


Launch Agents: ℹ️

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] org.gpgtools.gpgmail.enable-bundles.plist [Click for support]

[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist [Click for support]

[loaded] org.gpgtools.Libmacgpg.xpc.plist [Click for support]

[loaded] org.gpgtools.macgpg2.fix.plist [Click for support]

[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist [Click for support]

[loaded] org.gpgtools.macgpg2.updater.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.fitbit.galileod.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.rogueamoeba.instanton-agent.plist [Click for support]

[loaded] com.sonos.smbbump.plist [Click for support]

[loaded] org.gpgtools.gpgmail.patch-uuid.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.hp.printerAgent.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

Safari Application (/Applications/Safari.app)

Mail Application (/Applications/Mail.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

Airfoil Speakers Application Hidden (/Applications/Airfoil Speakers.app)

Printer Pro Desktop Application (/Applications/Printer Pro Desktop.app)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version


User internet Plug-ins: ℹ️

Stamps.com: Version: 1.1.13 [Click for support]


Safari Extensions: ℹ️

1-ClickWeather

Adblock Plus

SafariRestore


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

GPGPreferences [Click for support]

Java [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 150.14 GB Disk used: 46.65 GB

Destinations:

Data [Network]

Total size: 497.62 GB

Total number of backups: 55

Oldest backup: 2014-03-29 22:27:52 +0000

Last backup: 2015-04-17 03:29:42 +0000

Size of backup disk: Excellent

Backup size 497.62 GB > (Disk size 150.14 GB X 3)


Top Processes by CPU: ℹ️

4% WindowServer

1% fontd

0% Fitbit Connect Menubar Helper

0% Dropbox

0% AppleSpell


Top Processes by Memory: ℹ️

361 MB Safari

100 MB com.apple.WebKit.WebContent

86 MB mds_stores

86 MB Mail

86 MB WindowServer


Virtual Memory Information: ℹ️

10.03 GB Free RAM

5.01 GB Active RAM

571 MB Inactive RAM

1.57 GB Wired RAM

1.63 GB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Apr 16, 2015, 09:53:12 PM Self test - passed

Apr 16, 2015, 11:11:30 AM /Library/Logs/DiagnosticReports/CalendarAgent_2015-04-16-111130_[redacted].cras h

Apr 15, 2015, 12:23:01 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-04-15-122301_[ redacted].cpu_resource.diag [Click for details]

Apr 14, 2015, 06:55:26 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-04-14-185526_[redact ed].crash

Apr 14, 2015, 02:47:54 AM /Library/Logs/DiagnosticReports/CalendarAgent_2015-04-14-024754_[redacted].cras h

Posted on Apr 16, 2015 9:29 PM

Reply
Question marked as Best reply

Posted on Apr 17, 2015 4:28 AM

Try a NVRAM reset:


http://https://support.apple.com/en-us/HT204063


If no success, make an appointment at an Apple store genius bar for a FREE evaluation.


Ciao.

6 replies

Audio playback frequencies are distorted...

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